MartyX Grover

1. Community
2. D400 Series
3. Vision Processor D4 Board (V4) (USB3 Peripheral Micro-B) Connection.

Hi Ryan Lee  Thanks very much for your questions.   The V1 and V3 versions of the Vision Processor D4 Board have a USB-C connection.  The V4 board for use with D401 is the only one that has a USB M...

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• MartyX Grover
• September 22, 2026 09:03
• 0 votes

1. Community
2. D400 Series
3. D455 / BMI085: Is IMU intrinsic calibration (Q / bias) factory settings are stored into EEPROM?

Hi Utkarsh Gupta  Information about the IMU factory calibration process is not available publicly.  If you are part of a company and require the information then you could consider applying to sign...

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• MartyX Grover
• September 10, 2026 08:01
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• 0 votes

1. Community
2. D400 Series
3. D435 parcel dimension measurement: How can I reduce errors caused by reflective packing tape?

Hi LEWIS LEWIS Thanks very much for your questions.   A key indicator of areas of the image where the camera had difficulty reading a surface due to glare is if there are empty black areas (on the...

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• MartyX Grover
• September 10, 2026 07:00
• 0 votes

1. Community
2. D400 Series
3. D405 Micro-B 3.0 cable get stuck with camera

If you opt to attempt a pin resolder before purchasing a new D4 V4, there are some internal D4 V4 images below provided by the users who attempted soldering.  It can be difficult to separate the tw...

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• MartyX Grover
• September 04, 2026 05:59
• Edited
• 0 votes

1. Community
2. D400 Series
3. D405 Micro-B 3.0 cable get stuck with camera

Hi Shaochang Tan  RealSense do not offer a hardware repair service.  It is possible for users to carry out self-repair though.  The USB connector pins can be re-soldered and have been done so by a ...

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• MartyX Grover
• September 04, 2026 05:44
• 0 votes

1. Community
2. D400 Series
3. How to obtain a white balance value in a Frame metadata of D405

You are very welcome.  Thanks very much for the update!

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• MartyX Grover
• August 21, 2026 11:06
• 0 votes

1. Community
2. D400 Series
3. [D455] Depth stream stalls for up to 2.4 seconds in Inter Cam Sync Mode 2 at 1280x720@15

It is not usually necessary to consider the configuration of a Mode 2 trigger in such detail.  You choose a trigger frequency value that is as close to the actual camera FPS as possible, and in the...

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• MartyX Grover
• August 18, 2026 07:52
• 0 votes

1. Community
2. General Discussion
3. about RealSense™ Depth Module D450 + Vision Processor D4 Board V3 IMU Bundle

Hi Ryan Lee  Do you require further assistance with this case, please?  Thanks!

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• MartyX Grover
• August 16, 2026 14:15
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• 0 votes

1. Community
2. General Discussion
3. D455 Error Logs Not Appearing

Hi Marian Fonseca  Do you require further assistance with this case, please?  Thanks!

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• MartyX Grover
• August 16, 2026 14:14
• 0 votes

1. Community
2. D400 Series
3. Inquiry about RealSense D457 depth capture issue on glossy black automotive bumper

Hi joosung lee  Do you require further assistance with this case, please?  Thanks!

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• MartyX Grover
• August 16, 2026 14:14
• 0 votes