D405 Micro-B 3.0 cable get stuck with camera

September 03, 2026 14:46

I have a RealSense D405 in Zurich with a damaged USB Micro-B connection. The cable was accidentally pulled, and the USB plug is now stuck in the camera and cannot be removed normally.

Does RealSense provide a repair service for this type of physical damage?

If not, could you please advise on the recommended repair option? For example, is it possible to replace or re-solder the USB connector, or replace the relevant internal board?

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2 comments

MartyX Grover

September 04, 2026 05:44
Hi Shaochang Tan RealSense do not offer a hardware repair service. It is possible for users to carry out self-repair though. The USB connector pins can be re-soldered and have been done so by a couple of D405 users.

Alternatively, a new Vision Processor D4 V4 replacement board for the D405 (the one of the two boards in the camera that has the USB connector on) can be purchased from approved RealSense parts suppliers, such as Rutronik24.

https://www.rutronik24.com/product/realsense/99agar/17740098.html

A D4 V4 board will typically cost around 80 euros.
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MartyX Grover

September 04, 2026 05:59

Edited
If you opt to attempt a pin resolder before purchasing a new D4 V4, there are some internal D4 V4 images below provided by the users who attempted soldering. It can be difficult to separate the two halves of the casing.
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