MartyX Grover
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Recent activity by MartyX Grover-
Hi Zirui Wang Support for RealSense Store transactions is not available through this technical support forum, unfortunately. The return information and contact form for the Store can be found at ...
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Hello, thanks very much for your questions! 1. The easiest way to estimate depth error in millimeters is to use the RMS error formula in section 5 at the link below, as you suggested. https://de...
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Hi Duc Nguyen This question has been responded to at the link below. Thanks! http://github.com/realsenseai/librealsense/issues/14484
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If the camera is working on Windows 10 Pro then there is fortunately not likely to be a hardware failure caused by storage conditions, otherwise depth would not work on any computer the camera was ...
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Storing a RealSense camera in a cupboard for a long period can cause a fault in the camera hardware that results in the No Frames Received message on the depth stream shown at the top of this discu...
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Hi Arvind Sonar Has your camera been stored unused for a period of weeks / months in a location such as a cupboard or drawer before you tried the camera and experienced the no frames received erro...
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Thanks very much for the update. If a member of Support advised you to RMA return the camera to the store that you purchased it from then please proceed with that.
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Hi Marco Miralles You mentioned that you have tried factory reset. Have you tried the type of factory reset that is provided by the rs-dds-config tool while on a USB connection, please? https://g...
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Hi Mercio Jonova Thanks very much for your questions. 1. 1280x720 resolution is the depth resolution that will provide optimal accuracy on the D415 camera model. Using the lower 848x480 should...
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You are very welcome. I'm pleased to be able to help. If your switch is capped at 1500 (the default MTU speed for a switch) and does not support jumbo frame values such as 9000, at the time of w...