MartyX Grover
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Recent activity by MartyX Grover-
Hi Steve Steve You can use your own choice of USB cable with RealSense cameras so long as it is a high quality cable designed for data transfer (i.e not an inexpensive device charging / sync cable...
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MONDAY 1 SEPTEMBER 2025 UPDATE: The new RealSense D555 camera is listed as In Stock in the official RealSense Store. https://store.realsenseai.com/buy-intel-realsense-depth-camera-d555.html
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Unfortunately because your camera is four years past its original 12 month warranty and the L515 model has not been supported for several years, RealSense are unable to provide a replacement camera.
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I will discuss your case with my RealSense colleagues. Thanks very much for your patience.
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If the camera remains undetectable, may I ask how long ago you purchased the camera and which country you are located in, please?
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I checked the latest available advice about L515 firmware update at the link below. https://dev.realsenseai.com/docs/firmware-releases-l500 If you use the 2.50.0 version then you can download a ...
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Hi estrella demar Is the camera detected on your Windows PCs if install the 2.50.0 version of RealSense Viewer on it and then unplug the micro-sized end of the USB connector from the base of the c...
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Question: D435i authenticity verification. How can we verify whether the D435i we bought through a third-party seller is genuine? Hello gao gao Genuine RealSense cameras have a sticker on the b...
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You are very welcome, Juan Rached - I'm pleased to hear that the advice helped you too!
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Hello, this support forum is for RealSense camera products and cannot provide advice about Intel products. However, the link below states that the B250 chipset is for Kaby Lake processors, which a...