Wai Fook Wan

1. Community
2. D400 Series
3. Presence of leakage voltage in D435 series during hardware triggering

Hi Madhu Dhanasekaran, Thank you for reaching out to us.   The issue appeared while providing a trigger pulse from a Raspberry Pi GPIO might be due to Raspberry Pi GPIO. Since there is no issue whi...

• View comment
• Wai Fook Wan
• June 05, 2025 08:27
• 0 votes

1. Community
2. General Discussion
3. Intel® RealSense™ Tracking Camera T265 - max current drawn in fault state

Hi Daniel Rehak Ext,Thank you for reaching out to us. For your information, if the Intel® RealSense™ Tracking Camera T265 is faulty, it might draw more current. Therefore, it is not recommended to ...

• View comment
• Wai Fook Wan
• April 09, 2025 08:15
• 0 votes

1. Community
2. D400 Series
3. D457 realsense-viewer get VIDIOC_G_EXT_CTRLS failed with Jetpack 6.0 on Nvidia AGX Orin.

Hi Ctelix,  We noticed that you opened a similar question at https://github.com/IntelRealSense/realsense_mipi_platform_driver/issues/255   Could you please remove the following file and see if the ...

• View comment
• Wai Fook Wan
• March 05, 2025 09:16
• 0 votes

1. Community
2. L515
3. How to set rs.stream.depth to short range mode when using a python script to align an RGB image with a depth image

Dear customer, Thank you for reaching out to us.   To set short range mode in Python code, please refer to https://github.com/IntelRealSense/librealsense/issues/11053#issuecomment-1297174433     Re...

• View comment
• Wai Fook Wan
• February 22, 2025 00:10
• 0 votes

1. Community
2. D400 Series
3. D457 and GMSL FAKRA

Dear Daniele Lugli, Since you need to connect six Intel® RealSense™ Depth Camera D457, you will need a platform that supports up to six GMSL camera interfaces. The following are a few platforms tha...

• View comment
• Wai Fook Wan
• February 20, 2025 08:40
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. Intel F455

Hi Felipe Nack,Thanks for reaching out to Intel® RealSense™ Technical Support. You may refer to code snippet from preview.cc for C++ and viewer.py for Python in Intel® RealSense™ ID Samples. You ma...

• View comment
• Wai Fook Wan
• February 10, 2025 01:44
• 0 votes

1. Community
2. D400 Series
3. How to keep the pixel size of the target unchanged？

Hi 3526810272, Thanks for reaching out to Intel® RealSense™ Technical Support.   Here are the references for you to implement the self.pc.calculate() functions in different languages: C++: rs-poin...

• View comment
• Wai Fook Wan
• February 02, 2025 13:28
• 0 votes

1. Community
2. D400 Series
3. D455 Device Change idProduct

Hi 2963930142, Thanks for reaching out to Intel® RealSense™ Technical Support.   For your information, sample code to change Intel® RealSense™ Product ID is not available in Intel® RealSense™ SDK 2...

• View comment
• Wai Fook Wan
• February 02, 2025 13:15
• 0 votes

1. Community
2. L515
3. How to get depth value for depth stream image when use realsense viewer selecting 2D mode

Hello 2924261783, Thanks for reaching out to Intel® RealSense™ Technical Support.   For your information, depth value will be lost when it is saved into PNG format, whilst RAW format will preserve ...

• View comment
• Wai Fook Wan
• February 02, 2025 13:03
• 0 votes

1. Community
2. L515
3. L515 : from depth frame pixel to color frame pixel coordinate issue

Hi Adnentrimech123, Thanks for reaching out to Intel® RealSense™ Technical Support.   To align depth frame pixel to image frame pixel, please refer to align-depth2color.py in Sample Code for Intel®...

• View comment
• Wai Fook Wan
• February 02, 2025 12:48
• 0 votes