MartyX Grover
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Recent activity by MartyX Grover-
If the camera was purchased less than 12 months ago then it would have been under warranty, but opening the camera to inspect the RGB cable will have unfortunately voided the warranty so it cannot ...
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Is the camera casing still open? If so, please unplug and reconnect the RGB cable again. If it is D435i for a short period afterwards before becoming D430i again, I would suspect a problem either...
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If you use the RealSense Viewer, if you go to the 'More' option near the top of the options side-panel and select 'Hardware Reset' from its drop-down menu to reset the camera, is it detected as D43...
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Hello, thanks for your question. RealSense cameras have a maximum limit of twenty firmware downgrades. After that, you can no longer downgrade to an older firmware than the one currently installe...
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That's great to hear that your camera is restored to D435i. Thanks very much for the update!
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Thank you. If the camera was previously detected as D435i up until today then the problem is likely not a hardware one (a loose RGB sensor cable). The software solution for this issue has usually...
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Hello, has your camera previously been detected as D435i since you purchased it, or has it always been D430i from the first time that you used it, please?
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Hi Fang Li, if you have not ordered already then you could try ordering from the official RealSense Store's D435 page and setting the Quantity box to 36. https://store.realsenseai.com/buy-intel-rea...
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Hi Ivan I will highlight the order issues of RERCA and yourself to my RealSense colleagues. Thanks so much for your patience.
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Hi RERCA GMI GROUP Have you accessed the order tracker that I mentioned in your previous query about this order, please? https://support.realsenseai.com/hc/en-us/community/posts/48007841792147/com...