MartyX Grover

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Recent activity by MartyX Grover Recent activity Votes
    1. Community
    2. D400 Series
    3. D405: USB 3.0 Not Recognized (Connects as 2.1) & Frequent Disconnections

    Hi SeungYeon Moon  Do you require further assistance with this case, please?  Thanks!

    1. Community
    2. D400 Series
    3. D455f depth issue

    If you purchased the camera from the official RealSense Store then you can contact them using the web form at the link below, selecting 'Return / Warranty' from the topic selection drop-down menu a...

    1. Community
    2. General Discussion
    3. D555 PoE

    I note that the camera was working well when this support discussion began 23 days ago and then you begun experiencing problems with it after that.   If you are using the camera on a USB cable with...

    1. Community
    2. General Discussion
    3. D555 PoE

    If you have not been able to update the firmware since the camera was purchased then it likely still has the default factory-installed firmware on it, which is currently 7.56.19918.835, designed fo...

    1. Community
    2. General Discussion
    3. IP65 RJ45 on D555

    Hi Jeff Gorges  Do you require further assistance with this case, please?  Thanks!

    1. Community
    2. General Discussion
    3. D555 PoE

    Wafaa Mohamed  Do you know which D555 firmware driver version is currently installed in your camera, please?  The recommended firmware for SDK 2.58.2 is 7.58.38448.10612 which can be downloaded fro...

    1. Community
    2. D400 Series
    3. D455f depth issue

    I would suggest giving the front of the left camera a wipe with a cloth or tissue to make sure that the worse image is not because of dirt covering the lenses.     Also try my earlier suggestion of...

    1. Community
    2. General Discussion
    3. D555 PoE

    mohamed mohamed  Does the camera become discoverable if you enable DHCP dynamic discovery of the device with the command below? rs-dds-config --dhcp on

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    1. Community
    2. D400 Series
    3. D455f depth issue

    If both cameras are D455f now, do both cameras have similar images with holes in them, or is it only one camera in the pair that looks like this?   If both are D455f and both have similar holes in ...

    1. Community
    2. General Discussion
    3. D555 PoE

    mohamed mohamed  Do you have a USB cable plugged into the camera?  If you do then it should be unplugged, as only the ethernet cable should be attached to the camera when using it in DDS mode.   Is...