Wai Fook Wan

1. Community
2. D400 Series
3. D457 USB compatibility in production

Hi Baris Bilgin,Thanks for reaching out to us.Please use the following method to solve the connection issue: Use the latest firmware and RealSense SDK 2.0 version. Connect the camera directly to...

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• Wai Fook Wan
• February 14, 2023 08:11
• 2 votes

1. Community
2. L515
3. Cannot access the L515 camera using the python pyrealsense2 library on a Rasberry Pi4

Hello Customer, Thanks for reaching out to us.   Did you install the package from https://pypi.org/project/pyrealsense2/ or build the package from source?   To use the Python wrapper for Intel® Rea...

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• Wai Fook Wan
• July 13, 2023 07:06
• 0 votes

1. Community
2. General Discussion
3. Intel RealSense D400 Camera OEM Calibration Target

Hi Tdodier, Thanks for reaching out to us. Referring to 3.6.3 Capture Images From Two Viewpoints in Best Known Methods for Optimal Camera Performance over Lifetime whitepaper, images from two viewp...

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• Wai Fook Wan
• July 13, 2022 06:18
• Edited
• 1 vote

1. Community
2. D400 Series
3. Presence of leakage voltage in D435 series during hardware triggering

Hi Madhu Dhanasekaran, Thank you for reaching out to us.   The issue appeared while providing a trigger pulse from a Raspberry Pi GPIO might be due to Raspberry Pi GPIO. Since there is no issue whi...

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• Wai Fook Wan
• June 05, 2025 08:27
• 0 votes

1. Community
2. General Discussion
3. Intel® RealSense™ Tracking Camera T265 - max current drawn in fault state

Hi Daniel Rehak Ext,Thank you for reaching out to us. For your information, if the Intel® RealSense™ Tracking Camera T265 is faulty, it might draw more current. Therefore, it is not recommended to ...

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• Wai Fook Wan
• April 09, 2025 08:15
• 0 votes

1. Community
2. D400 Series
3. D457 realsense-viewer get VIDIOC_G_EXT_CTRLS failed with Jetpack 6.0 on Nvidia AGX Orin.

Hi Ctelix,  We noticed that you opened a similar question at https://github.com/IntelRealSense/realsense_mipi_platform_driver/issues/255   Could you please remove the following file and see if the ...

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• Wai Fook Wan
• March 05, 2025 09:16
• 0 votes

1. Community
2. L515
3. How to set rs.stream.depth to short range mode when using a python script to align an RGB image with a depth image

Dear customer, Thank you for reaching out to us.   To set short range mode in Python code, please refer to https://github.com/IntelRealSense/librealsense/issues/11053#issuecomment-1297174433     Re...

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• Wai Fook Wan
• February 22, 2025 00:10
• 0 votes

1. Community
2. D400 Series
3. D457 and GMSL FAKRA

Dear Daniele Lugli, Since you need to connect six Intel® RealSense™ Depth Camera D457, you will need a platform that supports up to six GMSL camera interfaces. The following are a few platforms tha...

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• Wai Fook Wan
• February 20, 2025 08:40
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. Intel F455

Hi Felipe Nack,Thanks for reaching out to Intel® RealSense™ Technical Support. You may refer to code snippet from preview.cc for C++ and viewer.py for Python in Intel® RealSense™ ID Samples. You ma...

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• Wai Fook Wan
• February 10, 2025 01:44
• 0 votes

1. Community
2. D400 Series
3. How to keep the pixel size of the target unchanged？

Hi 3526810272, Thanks for reaching out to Intel® RealSense™ Technical Support.   Here are the references for you to implement the self.pc.calculate() functions in different languages: C++: rs-poin...

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• Wai Fook Wan
• February 02, 2025 13:28
• 0 votes