View my account

Failed D350 Firmware update with RealSense Viewer breaks device and leads to infinite USB Connection / Deconnection cylce

Follow
Mome
  • Edited

An update attempt with the RealSense Viewer immediately failed, with a Message telling me that this RealSense version was not supported by the update (dont know exactly cannot reproduce) and subsequently produced an infinite Stream of popups notifying that Recovery  is Connected / Disconnected. I also get an "Unhandled exception escaping from a worker thread! Error type: Access Violation!" multiple times. Also without the Viewer Windows infinitely Connects / Disconnects the RealSense (~once per second). Linux does not recognize the device any more.

 

OS: Windows 10 Pro
Device: D435
Current Firmware: unknown (probably gone now)
RealSense Viewer: v2.50.0
Recommended Firmware Version by Viewer: 5.13.0.50

0

Comments

2 comments

Date Votes
  • Wai Fook Wan

    Hi Mome,
    Thanks for reaching out to us.
    Referring to this GitHub case, the user was able to resolve a similar issue after he downgraded the version of Intel® RealSense™ SDK. Could you please downgrade the version of Intel® RealSense™ SDK to version (v2.48.0) and see if the issue can be resolved?
     
     
    Regards,
    Wan

    0
    Comment actions Permalink
  • Wai Fook Wan

    Hello Mome,
    Thanks for your question.
    Please open a new case if you have further questions and we'll be happy to help you.


    Regards,
    Wan

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post