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Frame Rate Drop with 4x D405 Cameras When Depth Capture is Enabled

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3 comments

  • MartyX Grover

    Hi Nana Yaw Owusu Ofori-Ampofo  Although an Intel i9 is good enough to handle 4 cameras simultaneously, if you are on a USB 3.0 connection then the cameras may be detected as being on a slow USB 2.1 connection and have a lower data transmission speed.  This is because although USB 3.0 can be used with RealSense cameras, the camera's USB port should ideally be using at least USB 3.1 in order to access the camera's full capabilities.

     

    Are you able to access the RealSense Viewer tool to check one of the cameras?  If you can, what is the number beside the camera's name at the top of the Viewer's options side-panel please?  If it is '2.1' then the camera is on a slow connection, and if it is '3.2' then the camera is being detected as being on a full-speed USB3 connection.

     

    If the camera is displayed as 2.1 and you have a USB 3.0 hub then I would recommend changing to a 3.1 hub if possible.

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  • Nana Yaw Owusu Ofori-Ampofo

    Hello Marty, I can confirm that all cameras are on USB 3.2, but another thing I noticed after I run the realsense viewer is a recurring "Incomplete video frame detected!" error message

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  • MartyX Grover

    Incomplete video frame detected is an extremely rare error.  Does it occur if you plug one camera directly into the i9 computer's USB port?  You could free up a port by unplugging the hub.

     

    If the camera works normally on the computer's port then it could indicate that the problem is with the hub.

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