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Open the L515 RGB camera will be disconnected and then reconnected to the computer

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Smpss91341

Issue Description

Hi I have problem with the L515 camera.

I can use the motion Module like the picture below.

but I can't open the RGB camera & Depth sensor camera.

I have checked these things

  1. open the windows 10 camera privacy

  2. Add the real-sense SDK in system environment

  3. Installation Manager show device successful

 

When I try to open the RGB camera, The camera will be disconnected and then reconnected to the computer ,
the RealSense Viewer console log show "types.h:315 - hr returned: HResult 0x800703e3: The I/O operation has been aborted because of either a thread exit or an application request", I have search same question but no one have solution.

 

 

 

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Comments

4 comments

Date Votes
  • Zulkifli Halim
    • Edited

    Hello Smpss91341,

    Thank you for contacting us.

    Can you try to change the cable to a different USB Type-C cable and try to connect the L515 Camera to another PC?

     

    Another thing to try is flipping the USB-C connector into the camera and inserting it the opposite way to change its polarity.

    Also, ensure to connect the L515 camera to the USB 3.1 port for it to work at the optimum.

    Regards,
    Zulkifli Halim
    Intel Customer Support 

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  • Smpss91341

    Hi Zulkifli Halim

    I try another cable to connect my L515

    The result is 

    1. I can't open the RGB camera, and the error code is still the same

    2. Depth camera is work well

    3. Gyro is work well

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  • Zulkifli Halim

    Hello Smpss91341,

     

    This case is being handled via private ticket.

     

    Regards,

    Zulkifli Halim

    Intel Customer Support 

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  • Smpss91341

    Hi Zulkifli Halim

    Thanks for you replay.

    Is it possible to solve this problem through update firmware ?

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