MartyX Grover

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Recent activity by MartyX Grover Recent activity Votes
    1. Community
    2. D400 Series
    3. RGB Module white image

    Any change if you select a different format for the RGB stream from the drop-down selector before enabling the stream, such as YUYV?  

    1. Community
    2. D400 Series
    3. RGB Module white image

    You are very welcome   :) The log message Found 1 unreachable streams enabled me to find a similar past case with a D435i and Windows where this error had occurred and the RealSense user in that ca...

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    • MartyX Grover
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    1. Community
    2. D400 Series
    3. RGB Module white image

    I appreciate your patience during this diagnostic process. Next, could you try disabling the GLSL options in the Viewer's settings using the instructions in the link below to see whether it makes a...

    1. Community
    2. D400 Series
    3. RGB Module white image

    Thanks very much.  Are you using the standalone version of the RealSense Viewer downloaded from the Assets file list of the RealSense SDK 'Releases' page (Intel.RealSense.Viewer.exe)? If not, could...

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    • MartyX Grover
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    1. Community
    2. D400 Series
    3. RGB Module white image

    When you start the RGB stream, does the information at the top of the panel update or are the values frozen?  

    1. Community
    2. D400 Series
    3. RGB Module white image

    Has the RGB ever functioned or has it always been white since you purchased the camera?

    1. Community
    2. D400 Series
    3. RGB Module white image

    Please right-click on the Intel AVStream Camera 2500 driver and select the Disable device option to disable this camera (you can re-enable it again at any time if you need to by right-clicking on t...

    1. Community
    2. D400 Series
    3. RGB Module white image

    Thank you.  Could you open the Windows Device Manager interface and check under its Cameras category for whether there are two RealSense drivers there, a Depth driver and an RGB driver.  

    1. Community
    2. D400 Series
    3. RGB Module white image

    Thank you very much.  The white display does not look like a typical Frames Not Received scenario, as those words would be displayed in red lettering at the center of the RGB panel if it were.  It ...

    1. Community
    2. D400 Series
    3. RGB Module white image

    Hi Simeonb  Could you left-click on the small up-arrow in the bottom corner of the Viewer window please to open the Debug Log interface and then activate the RGB stream and let me know what the log...

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    • MartyX Grover
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