MartyX Grover
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Recent activity by MartyX Grover-
Wafaa Mohamed Do you know which D555 firmware driver version is currently installed in your camera, please? The recommended firmware for SDK 2.58.2 is 7.58.38448.10612 which can be downloaded fro...
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I would suggest giving the front of the left camera a wipe with a cloth or tissue to make sure that the worse image is not because of dirt covering the lenses. Also try my earlier suggestion of...
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mohamed mohamed Does the camera become discoverable if you enable DHCP dynamic discovery of the device with the command below? rs-dds-config --dhcp on
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If both cameras are D455f now, do both cameras have similar images with holes in them, or is it only one camera in the pair that looks like this? If both are D455f and both have similar holes in ...
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mohamed mohamed Do you have a USB cable plugged into the camera? If you do then it should be unplugged, as only the ethernet cable should be attached to the camera when using it in DDS mode. Is...
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Hi mohamed mohamed When you built the SDK from source, can you confirm please if you included the CMake flag -DBUILD_WITH_DDS=ON in the CMake build instruction in order to enable DDS support in th...
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1. I can only refer to the experience of the US support team, but there have been past cases where USB port damage during use has been considered to be valid grounds for a replacement to be provide...
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1. Estimated time is difficult to answer if the RMA was handled by our China team instead of the US team. I would think that an international shipment from South Korea to China might take several...
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UPDATE RealSense ROS wrapper 4.58.2 for matching with SDK 2.58.2 is now available. https://github.com/realsenseai/realsense-ros/releases/tag/4.58.2
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Official support for ROS2 Jazzy and Ubuntu 24.04 in the ROS wrapper is included in the latest 2.58.2 beta SDK released yesterday. So it may be worth trying that SDK to see whether your situation i...