Wai Fook Wan

1. Community
2. D400 Series
3. Intel Realsense D457 with Fakra connection

Hi Amy Chen,Thanks for your question.Please submit a new question if additional information is needed as this thread will no longer be monitored.  Regards,WanIntel Customer Support

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• Wai Fook Wan
• June 05, 2023 03:43
• 0 votes

1. Community
2. L515
3. L515 Locked Update Firmware Fails

Hi Morphysmate, Thanks for your information.   Referring to Firmware Update Tool (rs-fw-update), could you please use the device firmware update tool that comes with the librealsense SDK (starting ...

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• Wai Fook Wan
• June 01, 2023 06:41
• 0 votes

1. Community
2. L515
3. L515 Locked Update Firmware Fails

Hi Morphysmate, Thanks for your information.   Referring to L500 Series firmware downloads, SDK version 2.35.2 is also supported, and the supported firmware version is 1.4.1.0.   Could you please d...

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• Wai Fook Wan
• May 31, 2023 05:15
• 0 votes

1. Community
2. L515
3. L515 Locked Update Firmware Fails

Hi Morphysmate, Thanks for your information.   Referring to L500 Series firmware downloads, supported SDK version for L500 series is 2.47.0, and the supported firmware version is 1.5.8.1.   Could y...

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• Wai Fook Wan
• May 30, 2023 13:08
• 0 votes

1. Community
2. D400 Series
3. Intel Realsense D457 with Fakra connection

Hi Amy Chen,Thanks for reaching out to us.For your information, we only support questions that relate to Intel® RealSense™.May I know where you found the 22WW34_IPU6ep_adl_ubuntu_engineering_releas...

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• Wai Fook Wan
• May 29, 2023 02:17
• 0 votes

1. Community
2. L515
3. L515 Locked Update Firmware Fails

Hi Morphysmate,Thanks for reaching out to us.May I know which version of Intel® RealSense™ SDK are you using on your machine? Regards,WanIntel Customer Support

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• Wai Fook Wan
• May 29, 2023 02:02
• 0 votes

1. Community
2. General Discussion
3. get_distance (int x, int y) of rs2::depth_frame does not support interpolation

Hi Yxliuwm, Thanks for sharing your ideas in Intel® RealSense™ community!   Please refer to rs-align Sample from Sample Code for Intel® RealSense™ cameras for more information on sampling via inter...

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• Wai Fook Wan
• December 16, 2022 04:52
• 0 votes

1. Community
2. D400 Series
3. Calibrating Realsense D455 with Projector for AR

Hi Roysaad1, Thanks for reaching out to us.   You may refer to Calibrate projector and D435i for more information.     Regards, Wan

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• Wai Fook Wan
• November 30, 2022 02:11
• 0 votes

1. Community
2. D400 Series
3. D455 No Buffer Space Available

Hi Sami, Thanks for reaching out to us.We've received your query in another channel. Therefore, I'll close this case now.  Regards,Wan

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• Wai Fook Wan
• November 17, 2022 06:31
• 0 votes

1. Community
2. D400 Series
3. Generate stream from raw data

Hi 531934599,Thanks for reaching out to us. Are you using the latest version of Intel® RealSense™ SDK 2.0? To configure the camera for streaming and rendering Depth & RGB data to the screen, you ma...

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• Wai Fook Wan
• October 03, 2022 03:25
• 0 votes