Wai Fook Wan

1. Community
2. D400 Series
3. D455 Device Change idProduct

Hi 2963930142, Thanks for reaching out to Intel® RealSense™ Technical Support.   For your information, sample code to change Intel® RealSense™ Product ID is not available in Intel® RealSense™ SDK 2...

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• Wai Fook Wan
• February 02, 2025 13:15
• 0 votes

1. Community
2. L515
3. How to get depth value for depth stream image when use realsense viewer selecting 2D mode

Hello 2924261783, Thanks for reaching out to Intel® RealSense™ Technical Support.   For your information, depth value will be lost when it is saved into PNG format, whilst RAW format will preserve ...

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• Wai Fook Wan
• February 02, 2025 13:03
• 0 votes

1. Community
2. L515
3. L515 : from depth frame pixel to color frame pixel coordinate issue

Hi Adnentrimech123, Thanks for reaching out to Intel® RealSense™ Technical Support.   To align depth frame pixel to image frame pixel, please refer to align-depth2color.py in Sample Code for Intel®...

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• Wai Fook Wan
• February 02, 2025 12:48
• 0 votes

1. Community
2. D400 Series
3. How may I modify the example above, if I would like to output the pointcloud to cv ::mat, instead of window on the screen? How may I redirect the output window of cv ::viz::Viz3d from the screen to cv ::mat?

Hi Lblsydx, Threshold filter also known as Depth thresholding filter. By controlling min and max options on the block, one could filter out depth values that are either too large or too small, as a...

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• Wai Fook Wan
• January 07, 2025 07:49
• 0 votes

1. Community
2. D400 Series
3. Accurate measurement method for depth image alignment to color image

Hi 19829127419, Thanks for reaching out to us.   You may use rs-align sample to measure and evaluate the accuracy of the depth image alignment to the color image of the Intel® RealSense™ D435i came...

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• Wai Fook Wan
• January 01, 2025 14:32
• 0 votes

1. Community
2. D400 Series
3. How may I modify the example above, if I would like to output the pointcloud to cv ::mat, instead of window on the screen? How may I redirect the output window of cv ::viz::Viz3d from the screen to cv ::mat?

Hi Lblsydx, Thanks for reaching out to us.   For your information, we only provide technical support in English. To display point cloud with OpenCV, you may refer to: https://github.com/IntelRealSe...

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• Wai Fook Wan
• January 01, 2025 14:25
• 0 votes

1. Community
2. D400 Series
3. D457 camera provides shuffled data for 848x480 and 424x240 resolutions

Hi S D Perminov, Thanks for reaching out to us.   You may calibrate your sensors by referring to the documentation: Intel® RealSense™ Self-Calibration for D400 Series Depth Cameras   If the problem...

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• Wai Fook Wan
• December 09, 2024 05:36
• 0 votes

1. Community
2. D400 Series
3. D450 depth module and vision processor D4 V3 cannot be opened by ros-wrapper or realsense-viewer

Hi Chanakyaojas, Thanks for reaching out to us.   You may refer to Building from Source using RSUSB Backend in Intel® RealSense™ SDK Installation guide for NVIDIA® Jetson™ Devices to re-build Intel...

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• Wai Fook Wan
• December 09, 2024 05:34
• 0 votes

1. Community
2. Intel® RealSense™ Dimensional Weight Software
3. The update broke RealSense

Hi Maxxxcim, Thanks for the information.    Referring to the attachment above, I noticed that the version of the Intel® RealSense™ SDK 2.0 is v2.50.0.   Could you please uninstall existing Intel® R...

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• Wai Fook Wan
• November 07, 2024 08:59
• 0 votes

1. Community
2. D400 Series
3. Per-frame metadata is not enabled at the OS level! & only one camera detected.

Hi 1206248470,Thanks for reaching out to us. May I know which installation method did you used to install the Intel® RealSense™ SDK on your Jetson AGX Orin?   Regards,Wan

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• Wai Fook Wan
• November 04, 2024 23:58
• 0 votes