Yu-Chern Peh

1. Community
2. T265
3. T265 tracking Accuracy

Hi Laubarbara3, We want to thank you for your inquiry with regards to T265.  We are familiar with known inconsistent tracking result that occur with T265. We have moved our focus to our next genera...

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• Yu-Chern Peh
• December 15, 2021 08:14
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. pyrealsense issues when being run in ROS catkin package

Hi Camnagg,There have been several discussions previously in RealSense Community and GitHub about this issue. It seems like copying the library files next to the script tends to solve the issue. Bu...

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• Yu-Chern Peh
• December 09, 2021 12:43
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. Realsense F455

Hi Dkyun,   This is the expected behavior that the IR illuminators will light up for every authenticate process. If you run the authenticate process in loop, then the IR illuminators will blink. It...

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• Yu-Chern Peh
• December 03, 2021 08:43
• 0 votes

1. Community
2. L515
3. L515 hot

Hi Golovin,   1) L515 camera requires a USB-C 3.1 cable to connect to host machine to provide power and transfer data during operation. Since, the supply power of the device is provided by the comp...

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• Yu-Chern Peh
• December 01, 2021 09:19
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. Intel® RealSense™ ID Solution F450

Hi Jw1202 Lee,   The HSF100 is a flexible interposer cable specifically designed for connecting Intel® RealSense™ modules to the Intel® D4 processor boards. They are available individually or in 8 ...

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• Yu-Chern Peh
• November 19, 2021 03:40
• 0 votes

1. Community
2. D400 Series
3. Intel® RealSense™ Touchless Control Software Maximum screen size and distance?

Hi Munther Basuni,   Intel® RealSense™ Touchless Control Software supports a variety of kiosks and digital signs, ranging in size from 11 to 32 inches. You can mount the distance between camera and...

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• Yu-Chern Peh
• November 05, 2021 03:15
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. F455 Connection Error

Hi Cloudtenno,   Please make sure you are using the compatible firmware for the specific version of RealSenseID.    For example: Use firmware, F450_4.3.0.8200_SKU1_SIGNED.bin for RealSenseID Versio...

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• Yu-Chern Peh
• October 27, 2021 07:17
• 0 votes

1. Community
2. L515
3. the distance of L515

Hi,   L515 uses reflected light to calculate the distance of objects, hence any of the ambient or artificial lights may affect the performance of L515. However, we have control of the laser power a...

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• Yu-Chern Peh
• October 13, 2021 09:37
• 0 votes

1. Community
2. D400 Series
3. INTEL CAMERA power off after 20 to 30 min

Hi Rakesh,   Sorry for our late response.   Is the issue still persists?   Try to connect with different USB 3.0 cables.     Regards, Yu-Chern Intel Customer Support

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• Yu-Chern Peh
• September 14, 2021 05:24
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. About the location of registered user data

Hi Kaitei,   For device mode, the user database information is saved inside the device.   For host mode, the user database information is saved inside a db file.      Regards, Yu-Chern Intel Custom...

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• Yu-Chern Peh
• September 10, 2021 02:49
• 0 votes