d435i - save 3D model

• MartyG

  • July 11, 2022 15:14
  • Edited

  Hi Barakelisha098  Are you able to click on the Export option or is it grey and unresponsive?  The depth stream needs to be enabled in order for the Export option to be able to be clicked on.

   

  If the Export button does respond when clicked on, does an options box like the one in the image below appear?  And if the options box does appear, does clicking on 'Export' open a file selector window to choose a location to save the ply file to?

   

  

   

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• Barakelisha098

  • July 11, 2022 15:27

  "And if the options box does appear, does clicking on 'Export' open a file selector window to choose a location to save the ply file to?"
  
  This doesnt happen.

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• MartyG

  • July 11, 2022 16:19

  Thank you.  Have you tested the camera when directly accessing the Pi instead of using a VNC connection to see whether it may be the VNC connection that is causing the Export button to not function, please?

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• Barakelisha098

  • July 12, 2022 13:20

  When the camera connect to the computer the export button work, but in VNC  it is not..
  I saw the picture and the others button work..

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• MartyG

  • July 12, 2022 16:51
  • Edited

  I extensively researched the issue of the pop-up Export options not appearing but was not able to find a solution, unfortunately.

   

  If you left-click on the gear wheel icon in the top corner of the Viewer and select Settings from its drop-down menu, does the Settings panel pop up?  If it does not then this could suggest that there is a blocking issue with options in the Viewer that produce a pop-up overlay over the Viewer window when using VNC.

   

  

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• Barakelisha098

  • July 13, 2022 15:44

  I click on the gear wheel icon and I get a menu with 4 option..

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• MartyG

  • July 13, 2022 15:58

  The menu with 4 options dropping down when the gear wheel is clicked on is the correct behaviour.  Does the Settings panel in the image above appear if you click on the Settings menu option?

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• Barakelisha098

  • July 13, 2022 16:40

  Yes, it is appear when I click

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• MartyG

  • July 13, 2022 17:09
  • Edited

  Thanks very much.  It does appear that the problem that you are experiencing on a VNC Viewer connection is specifically affecting the ply Export option and not the other options.  There is not an available solution for this except for writing your own point cloud generation and ply export script instead of exporting a ply from the Viewer.

   

  You could also test whether installing a different VNC tool on your Pi than the VNC Viewer resolves the issue with the Export button.

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