Unable download firmware 5.13.0.50

• MartyX Grover

  • May 25, 2022 05:36
  • Edited

  Hi Francois Raymackers  I confirmed that this firmware download link leads to a PDF instead of the firmware bin file.

  An alternative way to update the firmware would be to launch the RealSense Viewer program, go to the 'More' option near the top of the options side-panel and select the Check For Updates option from its drop-down menu.  The Viewer will check for updates and then a pop-up box on the other side of the Viewer window should appear and offer installation of the latest firmware version by clicking on the Install button.

  Clicking on Install should automatically launch the firmware update process and run it until update is completed.

  I have tested this procedure to confirm that it works.

   

  

   

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• Francois Raymackers

  • May 24, 2022 14:26

  Hi MartyG,

  Thanks for your fast reply. I already tried to update with RealSense Viewer but apparently it doesn't find the latest firmware: 

  

  

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• MartyX Grover

  • May 24, 2022 14:36
  • Edited

  Do you have the 2.50.0 version of the Viewer installed, please?  The option to check for updates will base the firmware version that it installs on the recommended version for a particular SDK / Viewer version that is listed in its release information.  So for Viewer 2.49.0 for example, the recommended firmware that it would target is 5.12.15.50, whilst the recommended firmware for 2.50.0 that should be installed by the updater is 5.13.0.50

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• Francois Raymackers

  • May 24, 2022 14:41

  Indeed I had the 2.49 RealSense Viewer, it works with the 2.50 :)

  Thanks for your help!

  Best Regards,

  François

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• MartyX Grover

  • May 24, 2022 14:43

  You are very welcome  :)  I'm pleased to hear that you were successful.

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• MartyX Grover

  • May 26, 2022 16:21

  Update: Intel have now corrected the link on the firmware releases page.  Thanks again for your report!

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