CONTACT SALES

• MartyX Grover

  • January 08, 2026 07:55

  Hi RERCA GMI GROUP  If you purchased from the official RealSense Store then you can track your order using a link that can be found here:

  https://www.realsenseai.com/support/

   

  If you would like to contact sales, there is a Contact Sales button on the bottom corner of that page if you have not used that contact method already.

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• Ivan Ls

  • January 14, 2026 21:57

  Hey Marty. My company has the same issue and we have not gotten any update on shipping since we placed the order on December 22nd of 2025. Do we really need to submit a ticket to know the status of our order ? We already used the tool Order Information from the platform and there is no new information or tracking number associated with the order yet

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• MartyX Grover

  • January 15, 2026 06:29

  Hi Ivan  I will highlight the order issues of RERCA and yourself to my RealSense colleagues.  Thanks so much for your patience.

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• 芳利(Fang Li) 葉(Yeh)

  • January 16, 2026 02:04

  Hey Marty. I sent an email using the contact sales button, and it said that an employee would reply within a day. However, I waited for two days and sent two emails, but no one responded.

  What should I do? Our company needs to purchase 36 D435 depth cameras.

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• MartyX Grover

  • January 16, 2026 08:44

  Hi Fang Li, if you have not ordered already then you could try ordering from the official RealSense Store's D435 page and setting the Quantity box to 36.

  https://store.realsenseai.com/buy-intel-realsense-depth-camera-d435.html

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