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D555 Not Working

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Marco Miralles

Hello,

I have 2 D555 cameras, and was able to get one to show up using DDS or USB but the other one only when using USB. I know it's not my hardware or system setup as I can unplug the working camera, and using the same power and ethernet cable, plug in the camera that isn't working and it won't respond to ping requests or connect to any of the RealSense software that works with the other camera. I have tried updating firmware, factory resetting and also confirmed that the IP is configured to what I expect it to be on the non-working camera via the RealSense viewer when connected over USB.

Is there anything I else I can try?

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  • MartyX Grover

    Hi Marco Miralles  You mentioned that you have tried factory reset.  Have you tried the type of factory reset that is provided by the rs-dds-config tool while on a USB connection, please?

    https://github.com/realsenseai/librealsense/tree/master/tools/dds/dds-config

    rs-dds-config --factory-reset

     

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  • Marco Miralles

    Hi Marty, thanks for the reply.

    I believe I had already tried factory resetting via the rs-dds-config utility and via the RealSense Viewer.

    I just tried factory resetting using the rs-dds-config as you mentioned and it is still not connecting via ethernet.

    I also heard from support and they said to RMA the camera through the store.

    C:\Users\CeCert\Downloads>rs-dds-config --factory-reset
    -I- [USB] Intel RealSense D555 s/n 419222301046, FW version 7.56.19919.4144
    -I-     MAC address: 0:0:0:0:0:0
    -I-     configured: 192.168.11.54 & 255.255.255.0 / 192.168.11.1 --> 192.168.11.55 & 255.255.255.0 / 192.168.11.1
    -I-     DDS:
    -I-         domain ID: 0
    -I-     link: OFF
    -I-         MTU, bytes: 9000
    -I-         timeout, ms: 4000
    -I-         priority: eth-first --> dynamic-eth-first
    -I-     DHCP: OFF
    -I-         timeout, sec: 30
    -I- Successfully changed
    -I- Resetting device...

    // Unplug and connect faulty camera via power/ethernet
    C:\Users\CeCert\Downloads>ping 192.168.11.55

    Pinging 192.168.11.55 with 32 bytes of data:
    Reply from 192.168.11.10: Destination host unreachable.
    Reply from 192.168.11.10: Destination host unreachable.
    Reply from 192.168.11.10: Destination host unreachable.
    Reply from 192.168.11.10: Destination host unreachable.

    Ping statistics for 192.168.11.55:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    // Reconnect working camera via power/ethernet
    C:\Users\CeCert\Downloads>ping 192.168.11.54

    Pinging 192.168.11.54 with 32 bytes of data:
    Reply from 192.168.11.54: bytes=32 time=902ms TTL=64
    Reply from 192.168.11.54: bytes=32 time<1ms TTL=64
    Reply from 192.168.11.54: bytes=32 time<1ms TTL=64
    Reply from 192.168.11.54: bytes=32 time<1ms TTL=64

    Ping statistics for 192.168.11.54:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 0ms, Maximum = 902ms, Average = 225ms


    C:\Users\CeCert\Downloads>rs-dds-config
    -I- [DDS] Intel RealSense D555 s/n 409122300551, FW version 7.56.19919.4144
    -I-     MAC address: 98:4f:ee:1b:13:32
    -I-     configured: 192.168.11.54 & 255.255.255.0 / 192.168.11.1
    -I-     DDS:
    -I-         domain ID: 0
    -I-     link: 1000 Mbps
    -I-         MTU, bytes: 9000
    -I-         timeout, ms: 4000
    -I-         priority: eth-first
    -I-     DHCP: OFF
    -I-         timeout, sec: 30

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  • MartyX Grover

    Thanks very much for the update.  If a member of Support advised you to RMA return the camera to the store that you purchased it from then please proceed with that.

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