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“Frame didn't arrive within 15000” i can‘t use it narmally unless i replug the camera

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Leettin

hi support,

Required Info  
Camera Model { L515 }
Firmware Version 01.05.08.01
Operating System & Version Win10
Kernel Version (Linux Only)  
Platform Visual Studio 2019 communication
SDK Version 2.49.0
Language C++
Segment Robot

Issue Description

Nowadays, I purchased a L515 depth camera. I first run the "pointcloud" sample, it runs fine. But the exception "Frame didn't arrive within 15000" thrown when I run the sample again. I tried to replug the camera, it works fine. How can I resolve this issue?

Thanks,
Casper. Lee

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1 comment

Date Votes
  • Rizvi, Sahira

    Hi Casper,

    You mentioned that after re plugging, the pointcloud sample is working - so is the frame error seen intermittently? If so, is it always solved after you unplug and re plug the camera?

    Sincerely,

    Sahira 

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