Intelsense D415 Failed with message Direct3d Error

Dear Support,

Good day! Intelsense webcam D415 having issue upon capture. please see below debug view logs:

Also this ticket is related to  ticket number 23802

00000001    0.00000000    [1444] [CCDMCashUnitList] - FinalRelease    
00000002    0.52382284    [1444] [CCDMCashUnitList] - FinalRelease    
00000003    0.55926460    [1444] [CCDMCashUnitList] - FinalRelease    
00000004    21.72135353    [7488] main generic error: option amem-format does not exist    
00000005    21.72165108    [7488] main generic error: option amem-rate does not exist    
00000006    21.72173309    [7488] main generic error: option amem-channels does not exist    
00000007    21.82806587    [7488] main video output error: option sout-deinterlace-mode does not exist    
00000008    21.92775536    [7488] direct3d vout display error: SetThumbNailClip failed    
00000009    21.93127823    [7488] direct3d vout display error: SetThumbNailClip failed    
00000010    21.93213654    [7488] direct3d vout display error: SetThumbNailClip failed    
00000011    21.93231964    [7488] main vout display error: Failed to set on top    
00000012    21.93240166    [7488] main vout display error: Failed to resize display    
00000013    24.72471619    [7488] main generic error: option amem-format does not exist    
00000014    24.72479630    [7488] main generic error: option amem-rate does not exist    
00000015    24.72487831    [7488] main generic error: option amem-channels does not exist    
00000016    24.75786972    [7488] main decoder error: no suitable decoder module for fourcc `undf'. VLC probably does not support this sound or video format.    
00000017    24.75806427    [7488] main decoder error: No suitable decoder module    
00000018    24.75817299    [7488] main decoder error: VLC does not support the audio or video format "undf". Unfortunately there is no way for you to fix this.    
00000019    24.76105690    [7488] main video output error: option sout-deinterlace-mode does not exist    
00000020    24.77001953    [7488] direct3d vout display error: SetThumbNailClip failed    
00000021    24.77167511    [7488] direct3d vout display error: SetThumbNailClip failed    
00000022    24.77252960    [7488] direct3d vout display error: SetThumbNailClip failed    
00000023    24.77272606    [7488] main vout display error: Failed to set on top    
00000024    24.77347755    [7488] direct3d vout display error: SetThumbNailClip failed    
00000025    24.77366257    [7488] main vout display error: Failed to resize display    
00000026    88.40998077    [7236] [SPID_IDPhoto_Portrait.DLL]InitInstance    
00000027    88.97286224    [7236] ePID_GetKey1 Ethernet Number Entries:7    
00000028    88.97290802    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=6 details.dwType=6 details.bPhysAddr=???    
00000029    88.97294617    [7236] Prefilter Device: Intel(R) 82574L Gigabit Network Connection-WFP Native MAC Layer LightWeight Filter-0000    
00000030    88.97331238    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=6 details.dwType=6 details.bPhysAddr=???    
00000031    88.97335052    [7236] Prefilter Device: Intel(R) 82574L Gigabit Network Connection-WFP 802.3 MAC Layer LightWeight Filter-0000    
00000032    88.97341156    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=0 details.dwType=6 details.bPhysAddr=    
00000033    88.97344971    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=6 details.dwType=6 details.bPhysAddr=???    
00000034    88.97348022    [7236] Prefilter Device: Intel(R) 82574L Gigabit Network Connection    
00000035    88.97354126    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=6 details.dwType=6 details.bPhysAddr=???    
00000036    88.97357178    [7236] Prefilter Device: Intel(R) 82579LM Gigabit Network Connection    
00000037    88.97362518    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=0 details.dwType=24 details.bPhysAddr=    
00000038    88.97366333    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=0 details.dwType=131 details.bPhysAddr=    
00000039    89.00271606    [7236] ePID_GetKey1 Ethernet Number Entries:7    
00000040    89.00276947    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=6 details.dwType=6 details.bPhysAddr=???    
00000041    89.00283051    [7236] Prefilter Device: Intel(R) 82574L Gigabit Network Connection-WFP Native MAC Layer LightWeight Filter-0000    
00000042    89.00328064    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=6 details.dwType=6 details.bPhysAddr=???    
00000043    89.00333405    [7236] Prefilter Device: Intel(R) 82574L Gigabit Network Connection-WFP 802.3 MAC Layer LightWeight Filter-0000    
00000044    89.00341034    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=0 details.dwType=6 details.bPhysAddr=    
00000045    89.00346375    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=6 details.dwType=6 details.bPhysAddr=???    
00000046    89.00352478    [7236] Prefilter Device: Intel(R) 82574L Gigabit Network Connection    
00000047    89.00358582    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=6 details.dwType=6 details.bPhysAddr=???    
00000048    89.00363922    [7236] Prefilter Device: Intel(R) 82579LM Gigabit Network Connection    
00000049    89.00370026    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=0 details.dwType=24 details.bPhysAddr=    
00000050    89.00376129    [7236] ePID_License (GetKey1)details.dwPhysAddrLen=0 details.dwType=131 details.bPhysAddr=    
00000051    100.61419678    [7236] Section=SPID_IDPHOTO wKey = 0000 Ini File=C:\ProgramData\NECAP\SPID\Portrait2Capture\epid_english.lang Number=345    
00000052    100.61441040    [7236] Section=SPID_IDPHOTO wKey1 = 0000 nNo=0 Val=&OK    
00000053    100.61463928    [7236] Section=SPID_IDPHOTO wKey1 = 0001 nNo=1 Val=&Cancel    
00000054    100.61485291    [7236] Section=SPID_IDPHOTO wKey1 = 1000 nNo=1000 Val=Enter ID or Name    
00000055    100.61506653    [7236] Section=SPID_IDPHOTO wKey1 = 1001 nNo=1001 Val=Web Camera    
00000056    100.61528015    [7236] Section=SPID_IDPHOTO wKey1 = 1002 nNo=1002 Val=Capture Mode    
00000057    100.61549377    [7236] Section=SPID_IDPHOTO wKey1 = 1003 nNo=1003 Val=Camera Setting    
00000058    100.61569214    [7236] Section=SPID_IDPHOTO wKey1 = 1004 nNo=1004 Val=Photo Quality    
00000059    100.61585999    [7236] Section=SPID_IDPHOTO wKey1 = 1005 nNo=1005 Val=Cropped Photo    
00000060    100.61604309    [7236] Section=SPID_IDPHOTO wKey1 = 1006 nNo=1006 Val=Flash    
00000061    100.61621857    [7236] Section=SPID_IDPHOTO wKey1 = 1007 nNo=1007 Val=Contrast    
00000062    100.61641693    [7236] Section=SPID_IDPHOTO wKey1 = 1008 nNo=1008 Val=Zoom    
00000063    100.61659241    [7236] Section=SPID_IDPHOTO wKey1 = 1100 nNo=1100 Val=Default    
00000064    100.61677551    [7236] Section=SPID_IDPHOTO wKey1 = 1101 nNo=1101 Val=More Settings    
00000065    100.61695862    [7236] Section=SPID_IDPHOTO wKey1 = 1102 nNo=1102 Val=Capture    
00000066    100.61714172    [7236] Section=SPID_IDPHOTO wKey1 = 1103 nNo=1103 Val=Print    
00000067    100.61731720    [7236] Section=SPID_IDPHOTO wKey1 = 1104 nNo=1104 Val=Save    
00000068    100.61751556    [7236] Section=SPID_IDPHOTO wKey1 = 1105 nNo=1105 Val=Close    
00000069    100.61769104    [7236] Section=SPID_IDPHOTO wKey1 = 1106 nNo=1106 Val=Auto    
00000070    100.61787415    [7236] Section=SPID_IDPHOTO wKey1 = 1107 nNo=1107 Val=Take    
00000071    100.61805725    [7236] Section=SPID_IDPHOTO wKey1 = 2000 nNo=2000 Val=Initializing...    
00000072    100.61824036    [7236] Section=SPID_IDPHOTO wKey1 = 2001 nNo=2001 Val=Finished Initialization.    
00000073    100.61841583    [7236] Section=SPID_IDPHOTO wKey1 = 2002 nNo=2002 Val=Start capturing...    
00000074    100.61861420    [7236] Section=SPID_IDPHOTO wKey1 = 2003 nNo=2003 Val=Please look at the camera!    
00000075    100.61878967    [7236] Section=SPID_IDPHOTO wKey1 = 2004 nNo=2004 Val=Capture finished    
00000076    100.61897278    [7236] Section=SPID_IDPHOTO wKey1 = 2005 nNo=2005 Val=Please move to center of camera!    
00000077    100.61914063    [7236] Section=SPID_IDPHOTO wKey1 = 2006 nNo=2006 Val=Capture failed    
00000078    100.61932373    [7236] Section=SPID_IDPHOTO wKey1 = 2007 nNo=2007 Val=Please don't move    
00000079    100.61949158    [7236] Section=SPID_IDPHOTO wKey1 = 2008 nNo=2008 Val=Please move in front of camera    
00000080    100.61968994    [7236] Section=SPID_IDPHOTO wKey1 = 2009 nNo=2009 Val=Please roll head to look steadily at camera    
00000081    100.61988068    [7236] Section=SPID_IDPHOTO wKey1 = 2010 nNo=2010 Val=The camera has been shutdown due to the CF gate was opened!    
00000082    100.62006378    [7236] Section=SPID_IDPHOTO wKey1 = 2011 nNo=2011 Val=The camera generated a hardware error!    
00000083    100.62023926    [7236] Section=SPID_IDPHOTO wKey1 = 2012 nNo=2012 Val=Successfully cropped and processed.    
00000084    100.62042236    [7236] Section=SPID_IDPHOTO wKey1 = 2013 nNo=2013 Val=Failed to crop the photo! Please don't move away while capturing.    
00000085    100.62061310    [7236] Section=SPID_IDPHOTO wKey1 = 2014 nNo=2014 Val=The image file is not found!    
00000086    100.63471222    [7236] Section=SPID_IDPHOTO wKey1 = 2015 nNo=2015 Val=Multiple faces detected    
00000087    100.64233398    [7236] Section=SPID_IDPHOTO wKey1 = 2016 nNo=2016 Val=Please move head to the right!    
00000088    100.64644623    [7236] Section=SPID_IDPHOTO wKey1 = 2017 nNo=2017 Val=Please move head to the left!    
00000089    100.65055847    [7236] Section=SPID_IDPHOTO wKey1 = 2018 nNo=2018 Val=Please move head lower!    
00000090    100.65460205    [7236] Section=SPID_IDPHOTO wKey1 = 2019 nNo=2019 Val=Please move head higher!    
00000091    100.65878296    [7236] Section=SPID_IDPHOTO wKey1 = 2020 nNo=2020 Val=Left eye and right eye must be in the same height    
00000092    100.66278076    [7236] Section=SPID_IDPHOTO wKey1 = 2021 nNo=2021 Val=Please move nearer to the camera!    
00000093    100.66675568    [7236] Section=SPID_IDPHOTO wKey1 = 2022 nNo=2022 Val=Please move further away from the camera!    
00000094    100.67082214    [7236] Section=SPID_IDPHOTO wKey1 = 2023 nNo=2023 Val=Please look at the camera!    
00000095    100.67498779    [7236] Section=SPID_IDPHOTO wKey1 = 2025 nNo=2025 Val=Please roll head to left!    
00000096    100.67910004    [7236] Section=SPID_IDPHOTO wKey1 = 2026 nNo=2026 Val=Please roll head to right!    
00000097    100.68314362    [7236] Section=SPID_IDPHOTO wKey1 = 2027 nNo=2027 Val=Please turn head to left!    
00000098    100.68716431    [7236] Section=SPID_IDPHOTO wKey1 = 2028 nNo=2028 Val=Please turn head to right!    
00000099    100.69128418    [7236] Section=SPID_IDPHOTO wKey1 = 2029 nNo=2029 Val=Please raise head    
00000100    100.69524384    [7236] Section=SPID_IDPHOTO wKey1 = 2030 nNo=2030 Val=Please bow head    
00000101    100.69934845    [7236] Section=SPID_IDPHOTO wKey1 = 2055 nNo=2055 Val=SPID initialization file SPID40.INI is not found    
00000102    100.70343781    [7236] Section=SPID_IDPHOTO wKey1 = 3000 nNo=3000 Val=NEC Quality Tool Initialization error, please check!    
00000103    100.70745850    [7236] Section=SPID_IDPHOTO wKey1 = 3001 nNo=3001 Val=QTF Error    
00000104    100.71158600    [7236] Section=SPID_IDPHOTO wKey1 = 3002 nNo=3002 Val=Camera not found, please check!    
00000105    100.71559906    [7236] Section=SPID_IDPHOTO wKey1 = 3003 nNo=3003 Val=Open camera failed    
00000106    100.71971893    [7236] Section=SPID_IDPHOTO wKey1 = 3004 nNo=3004 Val=Digital Photo Capture System    
00000107    100.72390747    [7236] Section=SPID_IDPHOTO wKey1 = 3005 nNo=3005 Val=Please Try Again!    
00000108    100.72799683    [7236] Section=SPID_IDPHOTO wKey1 = 3006 nNo=3006 Val=    
00000109    100.73201752    [7236] Section=SPID_IDPHOTO wKey1 = 3007 nNo=3007 Val=Please Close Both of Your Eyes.    
00000110    100.73601532    [7236] Section=SPID_IDPHOTO wKey1 = 3008 nNo=3008 Val=Please Cover Your Left Eye.    
00000111    100.74003601    [7236] Section=SPID_IDPHOTO wKey1 = 3009 nNo=3009 Val=Please Cover your Right Eye.    
00000112    100.74388885    [7236] Section=SPID_IDPHOTO wKey1 = 3010 nNo=3010 Val=Please Smile.    
00000113    100.74787140    [7236] Section=SPID_IDPHOTO wKey1 = 3011 nNo=3011 Val=Please Move A Bit to the Left Side.    
00000114    100.75164795    [7236] Section=SPID_IDPHOTO wKey1 = 3012 nNo=3012 Val=Please Move A Bit to the Right Side.    
00000115    100.75546265    [7236] Section=SPID_IDPHOTO wKey1 = 3013 nNo=3013 Val=Please Nod Your Head.    
00000116    100.75951385    [7236] Section=SPID_IDPHOTO wKey1 = 3020 nNo=3020 Val=Please Close Your Eyes then Open again.    
00000117    100.76339722    [7236] Section=SPID_IDPHOTO wKey1 = 3021 nNo=3021 Val=Capture time out.    
00000118    100.76724243    [7236] Section=SPID_IDPHOTO wKey1 = 3022 nNo=3022 Val=persons in camera's capture range.    
00000119    100.77104187    [7236] Section=SPID_IDPHOTO wKey1 = 3033 nNo=3033 Val=parameter conflict by EYE_MIN_DISTANCE and CAM_IMAGE_WIDTH or CAM_IMAGE_HEIGHT    
00000120    100.77512360    [7236] Section=SPID_IDPHOTO wKey1 = 3034 nNo=3034 Val=Please ask person to position nicely, have the face to follow the red box and click Stat Capture button    
00000121    100.81251526    [7236] [ePID.FaceCapture.DLL](GetString) ID=2000 strVal=Initializing...    
00000122    106.00380707    [7236] [ePID.FaceCapture.DLL](GetString) ID=2008 strVal=Please move in front of camera    
00000123    107.17813110    [7236] [ePID.FaceCapture.DLL](GetString) ID=2007 strVal=Please don't move    
00000124    107.38468933    [7236] [ePID.FaceCapture.DLL](GetString) ID=2021 strVal=Please move nearer to the camera!    
00000125    108.40200043    [7236] [ePID.FaceCapture.DLL](GetString) ID=2029 strVal=Please raise head    
00000126    109.43704987    [7236] [ePID.FaceCapture.DLL](GetString) ID=2007 strVal=Please don't move    
00000127    109.87390137    [7236] [ePID.FaceCapture.DLL](GetString) ID=2023 strVal=Please look at the camera!    
00000128    110.09019470    [7236] [ePID.FaceCapture.DLL](GetString) ID=2003 strVal=Please look at the camera!    
00000129    110.33987427    [7236] [ePID.FaceCapture.DLL](GetString) ID=2007 strVal=Please don't move    
00000130    110.54761505    [7236] [ePID.FaceCapture.DLL](GetString) ID=2022 strVal=Please move further away from the camera!    
00000131    112.00264740    [7236] [ePID.FaceCapture.DLL](GetString) ID=2023 strVal=Please look at the camera!    
00000132    112.27246857    [7236] [ePID.FaceCapture.DLL](GetString) ID=2022 strVal=Please move further away from the camera!    
00000133    112.77076721    [7236] [ePID.FaceCapture.DLL](GetString) ID=2023 strVal=Please look at the camera!    
00000134    113.26969147    [7236] [ePID.FaceCapture.DLL](GetString) ID=2022 strVal=Please move further away from the camera!    
00000135    114.82718658    [7236] [ePID.FaceCapture.DLL](GetString) ID=2003 strVal=Please look at the camera!    
00000136    115.04780579    [7236] [ePID.FaceCapture.DLL](GetString) ID=2023 strVal=Please look at the camera!    
00000137    115.06204224    [7236] [ePID.FaceCapture.DLL](GetString) ID=2002 strVal=Start capturing...    
00000138    115.80097961    [7236] [ePID.FaceCapture.DLL](GetString) ID=2004 strVal=Capture finished    
00000139    116.76560211    [7236] [ePID.FaceCapture.DLL](GetString) ID=2000 strVal=Initializing...    
00000140    117.47097778    [7236] [ePID.FaceCapture.DLL](GetString) ID=2008 strVal=Please move in front of camera    
00000141    117.71350098    [7236] [ePID.FaceCapture.DLL](GetString) ID=2016 strVal=Please move head to the right!    
00000142    118.25078583    [7236] [ePID.FaceCapture.DLL](GetString) ID=2019 strVal=Please move head higher!    
00000143    118.72019196    [7236] [ePID.FaceCapture.DLL](GetString) ID=2008 strVal=Please move in front of camera    
00000144    118.94022369    [7236] [ePID.FaceCapture.DLL](GetString) ID=2023 strVal=Please look at the camera!    
00000145    119.14299774    [7236] [ePID.FaceCapture.DLL](GetString) ID=2003 strVal=Please look at the camera!    
00000146    119.16896057    [7236] [ePID.FaceCapture.DLL](GetString) ID=2002 strVal=Start capturing...    
00000147    119.89356995    [7236] [ePID.FaceCapture.DLL](GetString) ID=2004 strVal=Capture finished    
00000148    127.24397278    [7488] direct3d vout display error: SetThumbNailClip failed    
00000149    127.24446869    [7488] main vout display error: Failed to resize display    
00000150    127.24683380    [7488] main decoder error: no suitable decoder module for fourcc `undf'. VLC probably does not support this sound or video format.    
00000151    127.24696350    [7488] main decoder error: No suitable decoder module    
00000152    127.24703979    [7488] main decoder error: VLC does not support the audio or video format "undf". Unfortunately there is no way for you to fix this.    
00000153    127.24848938    [7488] direct3d vout display error: SetThumbNailClip failed    
00000154    127.24870300    [7488] main vout display error: Failed to resize display    
00000155    181.27429199    [7488] direct3d vout display error: SetThumbNailClip failed    
00000156    181.27450562    [7488] main vout display error: Failed to resize display    
00000157    181.27743530    [7488] main decoder error: no suitable decoder module for fourcc `undf'. VLC probably does not support this sound or video format.    
00000158    181.27758789    [7488] main decoder error: No suitable decoder module    
00000159    181.27767944    [7488] main decoder error: VLC does not support the audio or video format "undf". Unfortunately there is no way for you to fix this.    
00000160    181.27880859    [7488] direct3d vout display error: SetThumbNailClip failed    
00000161    181.27903748    [7488] main vout display error: Failed to resize display    
00000162    235.26741028    [7488] direct3d vout display error: SetThumbNailClip failed    
00000163    235.26763916    [7488] main vout display error: Failed to resize display    
00000164    235.27046204    [7488] main decoder error: no suitable decoder module for fourcc `undf'. VLC probably does not support this sound or video format.    
00000165    235.27059937    [7488] main decoder error: No suitable decoder module    
00000166    235.27067566    [7488] main decoder error: VLC does not support the audio or video format "undf". Unfortunately there is no way for you to fix this.    
00000167    235.27189636    [7488] direct3d vout display error: SetThumbNailClip failed    
00000168    235.27212524    [7488] main vout display error: Failed to resize display    
00000169    249.92843628    [1660] shell\comdlg32\fileopensave.cpp(6774)\COMDLG32.dll!7477EBEB: (caller: 74755A0B) ReturnHr(1) tid(8c8) 80004005 Unspecified error     
00000170    249.92843628    [1660]     CallContext:[\PickerModalLoop\InitDialog]     
00000171    250.16725159    [1660] Unable to get NTFS id    

For your expert input.

Thank you!

Reynaldo