View my account

L515 Unable to update firmware

Follow
Jon

On a new L515 unit I received, when I try to update the firmware to 1.5.3 using either the command line or the tool in RealSense Viewer, I get this error:

"firmware update progress: 8[%]RealSense error calling rs2_update_firmware_cpp(device:000001AE9E6F7800, fw_image:000001AE9F1E4060):
Device: 0003ac7ee5cd failed to download firmware
Please verify that no other librealsense application is running"

I don't have any other instances of RealSense running.  And I have tried downloading the FW directly from the Intel website, but I get the same error.

Can anyone help?

0

Comments

3 comments

Date Votes
  • Jesus Garcia

    Hello Jon,

    Please tell us more about your environment.

    1. Does the L515 work correctly with RealSense Viewer, i.e. are you able to see both Depth and RGB streams?
    2. Which version of the RealSense SDK are you using?
    3. Did you install the SDK by building from source or from binaries?
    4. Which OS are you using?
    5. Are you using the USB cable that came with the camera?
    6. Is the L515 being recognized as a USB 3 device or USB2?
    7. Have you tried to update the firmware using different computers?

    Sincerely,
    Jesus G.
    Intel Customer Support

    0
    Comment actions Permalink
  • Jon

    I was trying to update using a Windows 10 install on VM.  I installed the RealSense SDK on Mac OS and was able to update the firmware to 1.5.3 using the update tool.

    0
    Comment actions Permalink
  • Jesus Garcia

    Hi Jon,

    That explains it. RealSense cameras are not supported over VMs due to their dependency on USB.

    Sincerely,
    Jesus G.
    Intel Customer Support

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post