D435 recognised in Skype / webex but not skype for business.

• MartyG

  • March 18, 2020 12:20
  • Edited

  I have used the Skype for Business web app with the D435i camera recently.  The app displayed a large-size static profile picture of the other person in the conversation though instead of a live video feed, so I could not tell if I was appearing to the other person or they were seeing just my profile picture in the same way that I saw theirs.

  There is a Skype for Business video troubleshooting documentation at the link below if you have not seen it already.

  https://support.office.com/en-gb/article/troubleshoot-audio-and-video-in-skype-for-business-62777bc6-c52b-47ae-84ba-a8905c3b71dc?ui=en-US&rs=en-GB&ad=GB 

  0

  Comment actions Permalink
• Msibartie

  • March 18, 2020 16:55

  I tried these steps. It is starnge as I can use the camera in regular skype, in webex, in the built in windows 10 caemra app, just not skype for business

   

  0

  Comment actions Permalink
• MartyG

  • March 18, 2020 18:24

  Have you been through the 'Troubleshooting Skype For Business video' information please (a page that is different to the audio and video troubleshooting page I linked ot earlier)   Do you get a message saying the camera is not detected, or does it seem like the camera is detected but there is no video picture?

  https://support.office.com/en-gb/article/set-video-device-options-in-skype-for-business-d09017c0-deba-4f6c-a122-9eca6604f50c 

  0

  Comment actions Permalink
• Msibartie

  • March 20, 2020 17:07

  I have been to that troubleshooting page. THe camera is present as a camera in device manager. As I said, it works in regular skype, webex and the built in windows camera app, just not skype for business. it says we didn't detect a camera

  I think it is something to do with the type of camera that skype for business supports vs an intel issue

  0

  Comment actions Permalink
• MartyG

  • March 20, 2020 17:15

  Yes, it is likely a Skype issue.  A Microsoft support agent's advice was to check that there aren't exclamation marks beside the camera drivers in the Windows Device Manager (unlikely if the camera is otherwise working fine) and to make sure that there are no other programs open that might be using the camera.

  https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sfb-mso_win10-mso_o365b/webcam-problem-skype-for-business-we-couldnt-start/25d1c0dc-fcb1-4174-98ff-0110e846def0 

  0

  Comment actions Permalink
• Msibartie

  • March 20, 2020 21:08

  No driver issues with the camera in device manager. It does show 2 cameras though so I wonder if Skype for business is confusing the 2. And I closEd the other apps. But as o said, no issue with other programs

  0

  Comment actions Permalink
• MartyG

  • March 21, 2020 08:21

  The likelihood that the problem is on Microsoft's side of things and there is nothing that Intel can do to change it, unfortunately.  It is possible to test for a camera conflict by right-clicking on a camera in Device Manager and selecting the 'disable' option to see if it makes a difference.   It can be re-enabled again afterwards. 

  0

  Comment actions Permalink
• Msibartie

  • March 23, 2020 14:38

  Tried this but no luck. Strange thing I tried to use the Skype for business web app and it works fine. so I think the issue is with the skype for business application.

  0

  Comment actions Permalink
• MartyG

  • March 23, 2020 14:42

  Ok, thanks so much for the update!

  0

  Comment actions Permalink

Please sign in to leave a comment.