New with d435, impossible to connect or do anything
Hi,
I just bought yesterday a new realsense d435 for testing and playing with python. But the camera seems to didn't work:
Here is what i've done since I recieve it:
-connect the camera to my computer in a 3.2 usb port
-download and install the RealSense SDK from the official website (a fat .exe file of around 550Mo)
-run the Viewer version 2.29.0 - activate the "stereo module" to see some fancy things, the camera then start to work for maybe less than 1 second and then the image stop moving until I had a message that there is no more frame available.
-the second time I tried to see if it can start a stream, the camera didn't start at all and a pop up error message said "this object must be initialized before running"
-then I checked that the camera is well detected with the usb 3.2, it is (written on the realsense viewer)
-I retried several time and i always have a new different error
-I tried to update the firmware through the realsense viewer, didn't work (the version of mine is 5.11.01.100)
-I tried to update the firmware through DFU programme, but the camera seems to disconnect while firmware burning. I have this message error: "No DFU device was connected. Failed to burn firmware"
-I tried to run Intel.Realsense.CustomRW.exe by command line with -g parameter because I saw on this forum that it will reinitialize the camera, then I successed to see again less than 1 second of camera frames through the realsense viewer and then the same problem occure (the stream stop and after few second a message say that there is no more available frame)
-I also tried to install the driver RS400Camera.inf but this doesn't seems to change something...
I have a windows 10 version 1903 64 bits wich seems to be up to date.
Does anyone have an idea? (maybe this product is defectuous and need to be exchange?)
Simon
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well now i'have successed to update the camera using this tutorial:
https://dev.intelrealsense.com/docs/firmware-update-tool
so now my d435 run the 5.11.15.00 firmware.
But i still cannot see more than 1 seconde of camera frame...
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I just tried now, It don't change something.
Just after that, when I try to activate the rgb camera, i have an error message which is "the profile is unsupported".
The preset which is automatically enable is "Custom", i tried to change "Default" but the error displayed is the same "the profile is unsupported"
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Could you try upgrading to the newest firmware 5.11.15.0 please? If you have the latest 2.29.0 SDK installed then this firmware should be installed if you go to the More icon at the top of the RealSense Viewer options panel and select from its drop-down menu the option to update to recommended firmware. You do not need a firmware file to do this, as the 5.11.15.0 firmware is packaged in the Viewer.
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I can upgrade the firmware with the rs-fw-update.exe with the terminal. That's what I've done earlier and the viewer tell me that the camer is running with 5.11.15.0 firmware when I click on Info button. I tried your approach ("install recommanded firmware" on the "more" button), the procedure start and stop, then I have an error message like this:
Started Firmware Update process
Backing-up camera flash memoryERROR: UNKNOWN in rs2_create_flash_backup_cpp(device:000001909C228E50):
Get XU n:1 received 0/1024 bytesSo I cannot upgrade to the recommanded firmware with your approach...
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if I retry to install the recommanded firmwar, i have this error (the error is in french with weird caracter sometimes):
Started Firmware Update process
Backing-up camera flash memoryERROR: Backend in rs2_create_flash_backup_cpp(device:000001909C228E50):
hr returned: HResult 0x800706be: "�hec de lappel de proc�re distante."and if I retry again:
Started Firmware Update process
Backing-up camera flash memoryERROR: UNKNOWN in rs2_create_flash_backup_cpp(device:000001909C228E50):
Get XU n:1 received 0/1024 bytesthat's not a very stable bug...
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It sounds as though the flash memory storage inside the camera (where the firmware gets stored, not on the computer) is working okay if you are able to update the firmware with the rs-fw-update utility.
Assuming that the firmware is working correctly, disconnections would typically be related to some kind of instability on the USB port. You have tried all available ports on your PC though.
Do you have another PC that you can try the camera on please?
Unfortunately there are some cases where the only successful fix is to return the camera for a replacement. Often, the replacement camera will just work fine without any explanation of why the problem occurred with the original camera.
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This is the exact same problem I reported on here about my sr305. I went round the houses trying to fix it. Reinstalled drivers, checked for firmware updates, bought additional usb3 port cards for my machine. Nothing. 1 second of data then it keels over. I've pretty much accepted it was a waste of money.
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Hi james,
well I'm also a bit disapointed but finally i find a solution (that is ok for my application).
The problem seems to be on the windows side (the kernel if i remember well), so unstability is due to something that intel can't change (i read this maybe 6 months ago I don't remember where).
As I wanted to build an autonomous robot, I installed Ubuntu in dual-boot mode and now the sensor work like a charm, it also work on raspberry pi4(i tried, but it's too slow for me), and I guess it should work on the jetson nano (i didn't tried yet but james burton from xrobots.uk did it)
I know it's disapointing but I hope Windows will do something soon (and hope intel has spoke about this to microsoft, as they are close friends...). Maybe virtual machine shloud also work? i don't know...you should try!
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