View my account

Invalid SKU on ubuntu after firmware upgrade

Follow
Siyuanwu99

Hello,

I've purchaced Vision Processor D4 board, Depth Module D400, and Interposer from Realsense store. I installed realsense-viewer App on Ubuntu 20.04 and then did an automatic update. After updating, the realsense-viewer App failed to detect the realsense module. I am wondering whether the D4 board or the depth module D410  is damaged. 

Here are the outputs from my terminal:

lsusb:

Bus 003 Device 003: ID 8087:0029 Intel Corp. 
Bus 001 Device 042: ID 8086:0ad6 Intel Corp. Intel(R) RealSense(TM) Invalid SKU

dmesg:

[68428.534026] usb 1-2: new high-speed USB device number 42 using xhci_hcd
[68428.687594] usb 1-2: New USB device found, idVendor=8086, idProduct=0ad6, bcdDevice=50.c7
[68428.687604] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[68428.687608] usb 1-2: Product: Intel(R) RealSense(TM) Invalid SKU
[68428.687611] usb 1-2: Manufacturer: Intel(R) RealSense(TM) Invalid SKU
[68428.697068] uvcvideo 1-2:1.1: Unknown video format 00000050-0000-0010-8000-00aa00389b71
[68428.697557] usb 1-2: Found UVC 1.50 device Intel(R) RealSense(TM) Invalid SKU (8086:0ad6)
[68428.702408] input: Intel(R) RealSense(TM) Invalid  as /devices/pci0000:00/0000:00:08.1/0000:03:00.3/usb1/1-2/1-2:1.0/input/input72
[68477.604590] usb 1-2: USB disconnect, device number 42

 

rs-fw-update -l:

Connected devices:
 11/04 14:23:55,888 WARNING [140706945446080] (rs.cpp:310) null pointer passed for argument "device"
RealSense error calling rs2_create_device(info_list:0x55860735e7b0, index:0):
    hwmon command 0x10( 0 0 0 0 ) failed (response -844431340= unknown)

0

Comments

5 comments

Date Votes
  • MartyG

    Hi Siyuanwu99  Do you know which version your Vision Processor D4 board is, please?  There are 4 versions - V1 to V4 - and most only work with a specific Depth Module model.  A D410 will be compatible with the V1 model of D4 but not V2 to V4.

     

    0
    Comment actions Permalink
  • Siyuanwu99

    The depth module we use is D450 and the vision processor board is V3. Apologies for my mistake. 

    0
    Comment actions Permalink
  • MartyG
    • Edited

    It's no problem at all.  Did you purchase the 8-pack of D450 and D4 V3 on the RealSense Store or buy one of each individually from another retailer, please?

     

    Are you able to perform a firmware update again if you disconnect the D450 depth module from the interposer cable and only connect the D4 V3 board to the USB port?

    0
    Comment actions Permalink
  • Siyuanwu99

    We ordered both D4 V3 and D450 from realsense store. 

    We tried to disconnect the D4v3 and updated the firmware. The problem is solved now.

    Thanks for your help.

    0
    Comment actions Permalink
  • MartyG

    You are very welcome.  It's great news that you were able to correct the problem.  Thanks very much for the update!

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post