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Firmware vs SDK issue for intel RealSense ID F455

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Revathi

Our Realsense ID's firmware got updated (v0.16.0) recently. When we run the Realsense ID Viewer (v0.15.0), we are getting Serial_Error as given below:

We are planning to deploy this device & software for real time use case. Please let us know how to resolve the firmware update vs SDK issue in future so that the deployed application will not be hampered and stuck.

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  • Jesus Garcia

    Hello Revathi,

    Please describe how you got to this point. Confirm if the steps below are accurate.

    1. Installed RealSenseID SDK version 0.16.0: rsid_sdk_v0.16.0_win64.exe
    2. Upgraded the firmware version on your device to F450_2.4.2.74_SIGNED.bin

      What happens next is where we need clarification:
    3. On the same host, downgraded the SDK to 0.15.0, rsid_sdk_v0.15.0_win64-signed.exe?
      OR
      Moved the RealSenseID to a different host with RealSenseID SDK 0.15.0?

    What does the LOG show?

    Does the RealSenseID work with SDK 0.16.0?

    Sincerely,
    Jesus G.
    Intel Customer Support

     

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  • Revathi
    • Edited

    Initially, the Realsend ID was running using rsid_sdk_v0.15.0. Then the firmware got updated. The rsid_viewer started to display "Serial_Error". Hence we have been forced to upgrade the SDK (v0.16.0).Then the exe is working fine. Our question to you is as per our use case, when the firmware gets updated, what needs to be done in our exe file to handle the firmware upgrade to rollout errorless deployments.

     
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  • Jesus Garcia

    Hello Revathik,

    It is best to match the RealSenseID SDK version with the FW that is released with each SDK version in order to benefit from the latest functionality, performance, and security updates. If your device has firmware 2.4.2.74 then it should be used with hosts that run RealSenseID SDK 0.16.0 for maximum compatibility.

    Sincerely,
    Jesus G.
    Intel Customer Support

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