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L515 not working / Windows 10

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Pdop

In the viewer, I see a response when I plug in the device:

10:52:54 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:365 - Found 1 RealSense devices (mask 255)

But the viewer does not recognize a device.  I tried updating the firmware with no luck.  Also removing the driver in device manager didn't fix it.  Finally note that rs-enumerate_devices says "No device detected. Is it plugged in?".

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4 comments

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  • Zulkifli Halim

    Hello Pdop,

     

    Thank you for contacting us.

     

    Please share the screenshot of the Device Manager with the camera node expanded as shown in the picture attached.

     

    Regards,

    Zulkifli

    Intel Customer Support 

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  • Pdop

    Doesn't look so great.

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  • Zulkifli Halim

    Hello Pdop,

    We apologize for the inconvenience.

    The first thing to try is flipping the USB-C connector into the camera and inserting it the opposite way to change its polarity. If this doesn’t solve your issue, help us troubleshoot by telling us how the camera was handled before the problem occurred.

    The answers to these questions will not affect your warranty. We just want to know why these issues are happening.

    1. Did this happen on the first connection straight out of the box?
    2. How is the camera mounted?
    3. Are you using the tripod and cable that came with the package?
    4. Was the camera dropped?
    5. Was the camera banged against an object?
    6. Can you describe any physical impacts on the camera?


    Sincerely,
    Zulkifli​ 
    Intel RealSense Customer Support 

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  • Pdop

    The first thing to try is flipping the USB-C connector into the camera and inserting it the opposite way to change its polarity. 

    This was the problem. Duh...thanks.

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