RealSense L515 is not recognized in device manager

March 04, 2021 14:28

A few months ago I bought a RealSense L515. It used to acquire the data in the intel Realsense Viewer. However, after the update of the firmware, my device manager doesn't recognize the camera:

I tried the following:

Unplug and plug the camera.
Change the cable. I used the same cable to connect the RealSense D435 with success.
I always use a USB 3.0 port.
Connect the camera on a different PC with Windows, and also one with Ubuntu.

I tried the command rs-enumerate-devices.exe

No device detected. Is it plugged in?

I also tried with rs-fw-update.exe -r -f Signed_Image_UVC_1_5_4_1.bin

update to FW: Signed_Image_UVC_1_5_4_1.bin

When I connect the camera, the RealSense Viewer v2.42.0 indicates the following:

11:24:47 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:381 - Found 0 RealSense devices (mask 255)

Please can you help me?

Thanks in advance

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3 comments

Zulkifli Halim

March 05, 2021 03:14
Hello Juan171641,

This question is answered on a private ticket.

Regards,

Zulkifli

Intel Customer Support
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Leettin

August 18, 2021 14:01
I have the same issue, how can I resolve it?
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Zulkifli Halim

August 18, 2021 14:16
Hi Leettin, please open a ticket here:

https://support.intelrealsense.com/hc/en-us/requests/new.

Sincerely,

Zulkifli,

Intel Customer Support
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