About RealSense F455

• Yu-Chern Peh

  • October 26, 2022 07:00

  Hi E5119121b0,
   
  Yes, it is available in the link previously but now it has been removed. However, source code is still available which allows you to build. 
   
  You can refer to the tutorial below:
  https://github.com/IntelRealSense/RealSenseID/tree/master/tools
   
   
  Regards,
  Yu Chern

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• E5119121b0

  • October 27, 2022 01:22

  Thanks for your cooperation. Mr.(or Ms.) Yu-Chern Peh.
  However, when I tried to build at the command prompt on the introduced site, I did not know the directory name after "cmake .." in "Default build".
  Could you please let me know if you know?

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• Yu-Chern Peh

  • October 27, 2022 01:51

  Hi E5119121b0,

   

  It depends on where you download or clone the repository.

  For example, I clone the RealSenseID repository in Desktop directory. I need to navigate to the cloned folder located in Desktop directory (cd Desktop\
  RealSenseID) in the command prompt first (same meaning as Step 2:In cloned folder, open command line).

  Next, I create a folder named as "build", which now the "build" folder is located in Desktop\RealSenseID\build directory.

  Then, you can proceed to the remaining build steps. 

   

  Regards,

  Yu Chern

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• E5119121b0

  • October 28, 2022 04:59

  Thank you.
  However, when I try to start ”rsid-viewer.exe", the app does not open for some reason (it quits instantly after starting).
  Do you know why?

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• E5119121b0

  • October 28, 2022 05:30

  I'm sorry. I will add it.

  When I entered rsid-cli.exe <port> with reference to the "RealSenseID command line tool" item on the example site, It says "cannot run on your PC".

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• Yu-Chern Peh

  • October 28, 2022 05:40

  Hi E5119121b0,

  Please make sure you are assigning to the right port.

  Run Windows "Device Manager" and check in which COM port the device was recognized (It should appear under Ports (COM & LPT) (For example: COM3)

  Which OS you are using and your PC spec?

   

   

  Regards,

  Yu Chern

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• E5119121b0

  • October 28, 2022 05:48

  It is as follows
  edition: Windows 10 home
  version: 21H2
  OS build: 19044.2130

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• Yu-Chern Peh

  • October 28, 2022 05:56

  Hi E5119121b0,

  I suspect the issue might due to incompatible of the firmware version. 

  I am expecting you downloaded the latest RealSense ID SDK version (0.25.0).
  Please try to upgrade the firmware version(F450_4.3.0.8200_SKU1_SIGNED.bin) using rsid-fw-update.exe (located in RealSenseID\build\bin\Debug).

  Command in command prompt:

  rsid-fw-update.exe --file <path>/F450_4.3.0.8200_SKU1_SIGNED.bin --port <COM#>

  
  You might need to force upgrade the firmware version to 3.1 ( F450_3.1.0.29_SKU1_SIGNED.bin ), if you received the following errors,

  Firmware cannot be updated directly to the chosen version.
  Flash firmware version 3.1.#.# first.

  Command in command prompt:

  rsid-fw-update.exe --file <path>/F450_3.1.0.29_SKU1_SIGNED.bin --port <COM#> --force-version

  rsid-fw-update.exe --file <path>/F450_4.3.0.8200_SKU1_SIGNED.bin --port <COM#>

   

  Regards,

  Yu Chern

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• E5119121b0

  • October 28, 2022 06:14

  I'm sorry.

  Returned that the syntax of the command was incorrect

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• Yu-Chern Peh

  • October 28, 2022 06:18

  Hi E5119121b0,

  You have to edit the command based on the downloaded bin file directory and the according port.

  For example, 

  rsid-fw-update.exe --file Downloads\F450_4.3.0.8200_SKU1_SIGNED.bin --port COM3

   

   

  Regards,

  Yu Chern

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• E5119121b0

  • October 28, 2022 06:28

  Thank you.

  But, It returned "Invalid firmware file!"

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• Yu-Chern Peh

  • October 28, 2022 06:40

  Hi E5119121b0,

  Have you download the firmware file (.bin file)? I have hyperlinked the firmware file to its download page. 

  F450_4.3.0.8200_SKU1_SIGNED.bin

  If you already downloaded the firmware file, please ensure you are assigning to the right port.

   

   

  Regards,

  Yu Chern

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• E5119121b0

  • October 28, 2022 06:57

  I'm sorry.

  "[2022-10-28 15:54:19.456] [debug] [WindowsSerial] Opening serial port COM4
  [2022-10-28 15:54:19.738] [debug] [WindowsSerial] Closing serial port
  Invalid firmware file!” was returned.

   I completed and confirmed Port and file download.

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• Yu-Chern Peh

  • October 28, 2022 07:10

  Hi E5119121b0,

   

  Thanks for confirming. I am sorry that I only available to test the installation of the latest RealSense ID SDK version (0.25.0) on my side next week. 

  In a meanwhile, you can try with RealSenseID SDK version v0.23.0 if you are willing to do so.

  Download RealSenseID SDK version v0.23.0 (https://github.com/IntelRealSense/RealSenseID/tree/v0.23.0) or clone the repository: git clone -b v0.23.0 https://github.com/IntelRealSense/RealSenseID.git

   

   

  Regards,

  Yu Chern

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• E5119121b0

  • October 28, 2022 07:13

  I will try.

  Thank you very much.

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• E5119121b0

  • November 03, 2022 16:39

  excuse me.

  I tried several times after that.
  But, Failed.
  "[2022-11-04 01:35:29.619] [debug] [WindowsSerial] Opening serial port COM4
  [2022-11-04 01:35:29.626] [error] [DeviceControllerImpl] Failed to open serial port. GetLastError: 2” was returned.
  Do you know why?

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• E5119121b0

  • November 04, 2022 03:38

  I'm sorry. Append.
  After that I tried.
  It looks like the update was successful. (After entering ``rsid-fw-update.exe --file <path>/F450_3.1.0.29_SKU1_SIGNED.bin --port <COM#> --force-version'', ``Firmware update finished successfully'' was returned.)
  But, it still won't start.

   

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• Yu-Chern Peh

  • November 04, 2022 06:17

  Hi E5119121b0,

   

  Next update the firmware to the latest, F450_4.3.0.8200_SKU1_SIGNED.bin.

  rsid-fw-update.exe --file <path>/F450_4.3.0.8200_SKU1_SIGNED.bin --port <COM#> --force-version

   

  I have validated the installation of the latest RealSense ID SDK version (0.25.0). The rsid-viewer is running well on my side. 

   

   

  Regards,

  Yu Chern

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• E5119121b0

  • November 04, 2022 06:44

  I'm sorry.

  After that I tried this.
  But, it still won't start.

   

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• Yu-Chern Peh

  • November 04, 2022 06:54

  Hi E5119121b0,

   

  I'm sorry, I didn't catch that. Could you provide any screenshot or error message?

   

   

  Regards,

  Yu Chern

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• E5119121b0

  • November 04, 2022 08:52

  I'm sorry. The explanation was insufficient.

  "rsid-fw-update.exe --file <path>/F450_4.3.0.8200_SKU1_SIGNED.bin --port COM4 --force-version" "Firmware update finished successfully" was returned. It looks like the update was successful. However, even after that the Viewer did not start.

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• Yu-Chern Peh

  • November 07, 2022 02:17
  • Edited

  Hi E5119121b0,

   

  Do you mean the ”rsid-viewer.exe" still quits instantly after starting or no response after opening?

  Please try opening rsid-viewer.exe with command prompt or run rsid-viewer.exe as administrator (right-click).

  Besides, please also try running rsid-cli.exe.

   

   

  Regards,

  Yu Chern

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• E5119121b0

  • November 07, 2022 05:37

  It will appear momentarily on the taskbar but will close immediately.
  I tried the above method but it didn't work.

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• Yu-Chern Peh

  • November 07, 2022 06:27

  Hi E5119121b0,

   

  Please try troubleshooting the issue by referring to the following YouTube videos:

  HOW TO FIX EXE FILES NOT OPENING, SETUP.EXE CRASHING

  How to Fix EXE File is Not Opening Windows 10: EXE File Opener

   

   

  Regards,

  Yu Chern

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• E5119121b0

  • November 07, 2022 06:36

  I will try.

  Thank you very much.

   

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