Matthew Baxter
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Latest activity by Matthew Baxter-
Matthew Baxter commented,
Sorry for the late response, our problem was fixed in firmware v05.12.05.00
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Matthew Baxter commented,
Hi, we have 5x cameras, connected to 5x PC's and they're all behaving exactly the same. I've read through the Github link, although a different fault, we've tried most of the steps, including re-in...
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Matthew Baxter commented,
Thanks for the fast responses. We had previously tried turning off all power management as you suggest. Unfortunately, it didn't make a difference.
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Matthew Baxter commented,
We've checked the WOL option in BIOS which was already set to disabled. We did try and alter a few of the other power settings in the BIOS, but nothing made a difference. We're well aware of the im...
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Matthew Baxter commented,
We are aware that a powered HUB solves the problem, unfortunately, this is not a workable solution for us. Can I also add, we see this problem with no other USB devices connected to the PC, the por...
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Matthew Baxter commented,
Sorry, I should have stated, we are using 5.12.3.0 firmware. In fact, we've tried several different firmware's and all gave the same result. Also, the soft reboot makes no difference in our situati...
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Matthew Baxter created a post,
D415 USB3
DSO-14558 - Fails USB enumeration during PC restart We have the problem with PC's losing the cameras on a reboot, we see this is a known issue and wondered if there are any plans for a fix in the n...