MartyG

1. Community
2. D400 Series
3. I cannot see my device on the Intel Realsense Viewer.

In this situation the only remaining option is to return the camera unfortunately, which I understand will be problematic in regard to your approaching deadline.  An Intel RealSense Help Center tea...

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• MartyG
• March 31, 2023 07:30
• 0 votes

1. Community
2. D400 Series
3. I cannot see my device on the Intel Realsense Viewer.

Can you try unplugging the micro-sized end of the USB cable from the camera, turning the connector around the opposite way and plugging it back in to see whether the camera is now detected, please?...

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• MartyG
• March 30, 2023 16:16
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1. Community
2. D400 Series
3. there is a stuck situation on D415

If a RealSense camera runs successfully for several days and then a problem occurs, if the camera is within recommended operating temperatures then the problem is typically not related to the camer...

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• MartyG
• March 30, 2023 13:56
• Edited
• 0 votes

1. Community
2. D400 Series
3. D455 on chip calibrate not working.

On-chip calibration problems will sometimes go away after several restarts of the Viewer.

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• MartyG
• March 29, 2023 11:27
• 0 votes

1. Community
2. D400 Series
3. there is a stuck situation on D415

Hi Dalong Deng  Problems occurring after repeated unplug-replug is not a RealSense-only issue, as it can occur in Windows with USB devices in general, as indicated in the official Microsoft documen...

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• MartyG
• March 29, 2023 11:13
• 0 votes

1. Community
2. D400 Series
3. D455 on chip calibrate not working.

Hi John, have you read the user guide for on-chip calibration at the link below, please? https://dev.intelrealsense.com/docs/self-calibration-for-depth-cameras   Have you printed off the calibratio...

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• MartyG
• March 28, 2023 20:08
• 0 votes

1. Community
2. D400 Series
3. I cannot see my device on the Intel Realsense Viewer.

I will refer your case to a senior staff member of this Intel RealSense Help Center support forum for further assistance.  Thanks very much for your patience!

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• MartyG
• March 28, 2023 11:16
• 0 votes

1. Community
2. D400 Series
3. I cannot see my device on the Intel Realsense Viewer.

Firmware 5.12.13.50 would not be compatible with D457 in MIPI mode as it requires a minimum of firmware 5.14.0.0.   5.12.13.50 should be compatible with D455 though, and D457 is identified as D455 ...

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• MartyG
• March 28, 2023 10:02
• 0 votes

1. Community
2. D400 Series
3. D455 potential use to produce a textured object .ply etc

Thanks very much for the update.  LIPScan is listed as D455 compatible on its website, so it is a good idea to contact them about the problem that you experienced.     Another RealSense-compatible...

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• MartyG
• March 28, 2023 08:20
• 0 votes

1. Community
2. D400 Series
3. I cannot see my device on the Intel Realsense Viewer.

Do you remember which firmware version you installed before the camera stopped being detected?

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• MartyG
• March 27, 2023 15:00
• 0 votes