Wai Fook Wan

1. Community
2. L515
3. Cannot access the L515 camera using the python pyrealsense2 library on a Rasberry Pi4

Hello Customer, Let me check with relevant team and I'll update you at the earliest.     Regards, Wan

• View comment
• Wai Fook Wan
• July 19, 2023 22:21
• 0 votes

1. Community
2. L515
3. Cannot access the L515 camera using the python pyrealsense2 library on a Rasberry Pi4

Hello, You may use the default Python version that has been installed in your Raspberry Pi.

• View comment
• Wai Fook Wan
• July 18, 2023 06:35
• 0 votes

1. Community
2. L515
3. Cannot access the L515 camera using the python pyrealsense2 library on a Rasberry Pi4

Thanks for your information. To install pyrealsense2 from the source, please follow the steps in Raspbian Installation with some minor changes:   When installing protobuf, please git clone the foll...

• View comment
• Wai Fook Wan
• July 17, 2023 00:46
• 0 votes

1. Community
2. D400 Series
3. D455 firmware upgrade gone bad

Hi Mario Reyes, Thanks for your question. Please submit a new question if additional information is needed as this thread will no longer be monitored.     Regards, Wan Intel Customer Support

• View comment
• Wai Fook Wan
• June 19, 2023 04:50
• 0 votes

1. Community
2. T265
3. Intel T625 dropped during use

Hi Customer, Thanks for your question. Please submit a new question if additional information is needed as this thread will no longer be monitored.     Regards, Wan Intel Customer Support

• View comment
• Wai Fook Wan
• June 19, 2023 04:49
• 0 votes

1. Community
2. T265
3. Intel T625 dropped during use

Dear Customer,Thanks for your information.Does the suggestion above able to solve the error you encountered when using Intel® RealSense™ T265? Regards,WanIntel Customer Support

• View comment
• Wai Fook Wan
• June 14, 2023 00:52
• 0 votes

1. Community
2. L515
3. can I use L515 for outdoor purpose

Hi Sundarmohan2000,Thanks for your question.Please submit a new question if additional information is needed as this thread will no longer be monitored. Regards,WanIntel Customer Support

• View comment
• Wai Fook Wan
• June 08, 2023 05:32
• 0 votes

1. Community
2. T265
3. Intel T625 dropped during use

Dear customer,Thanks for reaching out to us.May I know which version of Intel® RealSense™ are you using on your machines? Meanwhile, could you please try the following suggestion and see if your is...

• View comment
• Wai Fook Wan
• June 08, 2023 03:08
• 0 votes

1. Community
2. D400 Series
3. D455 firmware upgrade gone bad

Hi Mario Reyes, Thanks for reaching out to us. May I know which version of Intel® RealSense™ are you using on your machines?   Meanwhile, could you please try the following suggestion and see if yo...

• View comment
• Wai Fook Wan
• June 08, 2023 03:07
• 0 votes

1. Community
2. L515
3. L515 Locked Update Firmware Fails

Hi Morphysmate, Sorry for the inconvenience. Referring to this thread: "Once the downgrade limit of 20 is reached then from that point onward, the camera can only be upgraded to a newer firmware ve...

• View comment
• Wai Fook Wan
• June 05, 2023 03:50
• 0 votes