Wai Fook Wan
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Recent activity by Wai Fook Wan-
Hi A01056187820, Thanks for reaching out to us. We've received a similar question with ticket number 21780 and we'll close this case and continue to support you via ticket 21780. Regards, Wan I...
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Hi Sean Liming, Thanks for reaching out to us. For your information, the User ID string limit is 30. Please refer to the following for more information: https://github.com/IntelRealSense/RealSense...
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Hi Sean Liming, Thanks for reaching out to us. Referring to https://github.com/IntelRealSense/RealSenseID/releases, the latest version is FW Version 4.3.0.300. Regards, Wan Intel Customer Support
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Hi Keikun6313, Thanks for reaching out to us. When T265 tracking starts, an origin coordinate system is created and RealSense SDK provides T265 poses relative to it. World's Y axis is always a...
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Hi Nehalkabir02,Thanks for reaching out to us. You may use Intel® RealSense™ Viewer to record a video and save the recorded video in .bag file with Intel® RealSense™ camera. Regards,WanIntel Custom...
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Hello Asano,Thanks for the information.Based on your screenshot, the camera is faulty and needs to be returned.I've contacted you via Zendesk with ticket number #21473, and we'll continue our conve...
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Hello Asano, We'll handle this issue via a private ticket. Regards, Wan
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Hi Shervin Koushan,Thanks for reaching out to us.We noticed that you opened a similar question at the following link: https://github.com/IntelRealSense/realsense-ros/issues/2902 We'll close this ca...
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Hi Asano, Thanks for reaching out to us. Could you please try the following suggestions and see if your Windows PCs can recognize the cameras? Use the latest firmware and RealSense SDK 2.0 versio...
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Hello Agust Johannsson,Thanks for your question. If you need any additional information from Intel, please submit a new question as this thread will no longer be monitored. Regards,WanIntel Custome...