Yu-Chern Peh

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Recent activity by Yu-Chern Peh Recent activity Votes
    1. Community
    2. General Discussion
    3. About RealSense F455

    Hi E5119121b0,   Please try troubleshooting the issue by referring to the following YouTube videos: HOW TO FIX EXE FILES NOT OPENING, SETUP.EXE CRASHING How to Fix EXE File is Not Opening Windows 1...

    1. Community
    2. General Discussion
    3. About RealSense F455

    Hi E5119121b0,   Do you mean the ”rsid-viewer.exe" still quits instantly after starting or no response after opening? Please try opening rsid-viewer.exe with command prompt or run rsid-viewer.exe a...

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    1. Community
    2. General Discussion
    3. About RealSense F455

    Hi E5119121b0,   I'm sorry, I didn't catch that. Could you provide any screenshot or error message?     Regards, Yu Chern

    1. Community
    2. General Discussion
    3. About RealSense F455

    Hi E5119121b0,   Next update the firmware to the latest, F450_4.3.0.8200_SKU1_SIGNED.bin. rsid-fw-update.exe --file <path>/F450_4.3.0.8200_SKU1_SIGNED.bin --port <COM#> --force-version   I have val...

    1. Community
    2. General Discussion
    3. About RealSense F455

    Hi E5119121b0,   Thanks for confirming. I am sorry that I only available to test the installation of the latest RealSense ID SDK version (0.25.0) on my side next week.  In a meanwhile, you can try ...

    1. Community
    2. General Discussion
    3. About RealSense F455

    Hi E5119121b0, Have you download the firmware file (.bin file)? I have hyperlinked the firmware file to its download page.  F450_4.3.0.8200_SKU1_SIGNED.bin If you already downloaded the firmware fi...

    1. Community
    2. General Discussion
    3. About RealSense F455

    Hi E5119121b0, You have to edit the command based on the downloaded bin file directory and the according port. For example,  rsid-fw-update.exe --file Downloads\F450_4.3.0.8200_SKU1_SIGNED.bin --po...

    1. Community
    2. General Discussion
    3. About RealSense F455

    Hi E5119121b0, I suspect the issue might due to incompatible of the firmware version.  I am expecting you downloaded the latest RealSense ID SDK version (0.25.0).Please try to upgrade the firmware ...

    1. Community
    2. General Discussion
    3. About RealSense F455

    Hi E5119121b0, Please make sure you are assigning to the right port. Run Windows "Device Manager" and check in which COM port the device was recognized (It should appear under Ports (COM & LPT) (Fo...

    1. Community
    2. General Discussion
    3. About RealSense F455

    Hi E5119121b0,   It depends on where you download or clone the repository. For example, I clone the RealSenseID repository in Desktop directory. I need to navigate to the cloned folder located in D...