Yu-Chern Peh

1. Community
2. L515
3. Technical Support Request - s958221

Hi Grzegorz Bartoszc, We apologize for the delay in response. We are handling this issue via private ticket.    Regards, Yu Chern

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• Yu-Chern Peh
• July 25, 2023 07:14
• 0 votes

1. Community
2. General Discussion
3. Pushpin Standoff for RMS25CB080 SAS Module

Hi Jeffandginajackson,   We are sorry to inform you that this channel is for Intel® RealSense™ products.   Regarding your query, please you post your question on the Server Products forum (https://...

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• Yu-Chern Peh
• July 07, 2023 05:00
• Edited
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. Nvidia Jeston Nano or rapsberry pi 4 fo f455

Hi Ariheddache,   Yes, it is fair enough to use F455 camera on Raspberry Pi 4 for facial recognition.   Regards,Yu Chern

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• Yu-Chern Peh
• May 08, 2023 06:44
• 0 votes

1. Community
2. L515
3. Fail to generate RGB window with L515 on Raspberry Pi 3B+

Hi Yibozhai2021,   This issue might due to you are connecting the camera with USB2.1.  Please try to connect the camera with a powered USB 3.0 Hub.   Regards,Yu Chern

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• Yu-Chern Peh
• May 08, 2023 05:49
• 0 votes

1. Community
2. L515
3. Producing an .obj or .ply scene file from Intel SDK 2

Hi John, L515 can also be used in RealSense Viewer tool, which has a 3D pointcloud mode where you can generate a real-time pointcloud of an observed object / surface and then export that pointcloud...

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• Yu-Chern Peh
• March 31, 2023 04:23
• 0 votes

1. Community
2. L515
3. There are no connected devices(L515)

Hi Jh34ryu,   We apologize for the inconvenience.   The first thing to try is flipping the USB-C connector into the camera and inserting it the opposite way to change its polarity. If this does not...

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• Yu-Chern Peh
• March 31, 2023 03:07
• Edited
• 0 votes

1. Community
2. T265
3. The T265 and depth mapping

Hi Dave,   T265 is not a depth camera and the quality of passive-only depth options will always be limited compared to (e.g.) the D4XX series cameras. However, T265 does have two global shutter cam...

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• Yu-Chern Peh
• March 10, 2023 08:17
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. intel Real sense d455

Hi Duke Zacks,   If you mean to stream multiple videos at different angle simultaneously, definitely you will need multiple cameras.   You might be interested in checking out this whitepaper, Multi...

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• Yu-Chern Peh
• December 16, 2022 09:41
• 0 votes

1. Community
2. T265
3. T265 Tracking Camera Unrecognized on Mac, Windows, and Linux

Hi Adam Motaouakkil,    If the camera is not being detected via USB 3 port, it is most likely faulty and needs to be returned if still within warranty period.   If you purchased it from the Intel ...

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• Yu-Chern Peh
• December 16, 2022 09:28
• 0 votes

1. Community
2. D400 Series
3. D455 second generation

Hi Mohammadmahmoodi8020, RealSense D400 series cameras (including D455) are second generation of Stereo Depth Camera. Regards,Peh

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• Yu-Chern Peh
• November 18, 2022 02:04
• Edited
• 0 votes