Yu-Chern Peh

1. Community
2. Intel® RealSense™ ID F400 Series
3. Allow user id to be a GUID in it's string representation (32 chars or binary 16 bytes)

Hello Mdilger,   As with all feature requests, we cannot comment on if or when it will be implemented.   Always keep up to date with the new releases.       Regards,Yu-Chern Intel Customer Support

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• Yu-Chern Peh
• July 13, 2021 13:55
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. Getting started hosting an F455 on Raspberry Pi 4

Hi Ualtboum,   Try to update the firmware by running rsid-fw-update.exe with the command: rsid-fw-update.exe --file "<downloaded_dir>\F450_3.1.0.29_SKU1_SIGNED.bin" --port COM3 --force-version Afte...

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• Yu-Chern Peh
• July 08, 2021 02:30
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. Getting started hosting an F455 on Raspberry Pi 4

All the links for the latest versions can be found here: https://github.com/IntelRealSense/RealSenseID/releases. 1. F450_4.0.0.37_SKU1_SIGNED.bin 2. Source code(zip) 3. rsid_sdk_v0.21.0_signed_win6...

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• Yu-Chern Peh
• July 07, 2021 03:36
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. Getting started hosting an F455 on Raspberry Pi 4

Hi Ualtboum, On my side, when I press "Import" button, it opens a file dialogue that only allows importing a db file. Please see the attached picture.   For the version mismatch error, try to updat...

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• Yu-Chern Peh
• July 06, 2021 09:21
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. Getting started hosting an F455 on Raspberry Pi 4

Hi Ualtboum, All the samples are already available here.  The example code imports a JSON file not a db file . Which example code you mean here?     Regards,Yu-Chern Intel Customer Support

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• Yu-Chern Peh
• July 05, 2021 09:05
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. Getting started hosting an F455 on Raspberry Pi 4

Hi Ualtboum, Enroll the users in host mode of RealSense ID Viewer. The database will save in a .db file. If you save the .db file in default path, you can find this .db file in this way: Right-clic...

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• Yu-Chern Peh
• July 05, 2021 08:05
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. Getting started hosting an F455 on Raspberry Pi 4

Hi Ualtboum, Are you connecting one F455 camera for one Raspberry Pi? The db file is imported into the F455 camera and that F455 camera is used with Raspberry Pi in device mode.     Regards,Yu-Cher...

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• Yu-Chern Peh
• July 05, 2021 07:20
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. Getting started hosting an F455 on Raspberry Pi 4

Hi Ualtboum,   We do not have any sample and tutorial on the client code and server code for the communication between the Raspberry Pi and the host machine. Perhaps my previously proposed solution...

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• Yu-Chern Peh
• July 05, 2021 04:45
• 0 votes

1. Community
2. L515
3. Cannot connect to L515 device

Hello Timhodgson,   Contact Intel RealSense technical support to help troubleshoot the issue. If it has been less than 30 days from the ship date of the camera, you do not need to contact technical...

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• Yu-Chern Peh
• June 30, 2021 09:22
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. F455: IP code, moisture condition requirement

Hello Kunio Horie,All the available specifications and information are in the Product Datasheet. Unfortunately, we do not have your requested information.Regards,Yu-Chern Intel Customer Support

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• Yu-Chern Peh
• June 30, 2021 04:32
• 0 votes