Zulkifli Halim
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Recent activity by Zulkifli Halim-
Hello M,Thank you for contacting us.We are investigating this and get back to you soon.Sincerely,Zulkifli HalimIntel Customer Support
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Hello Tdi, Thank you for contacting us. I found several discussions that might be related to this issue that you may refer to: https://github.com/IntelRealSense/librealsense/issues/10111https:/...
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Hello Hningaraddi, You should have the RealSense SDK installed (in case they don't already) and you can use the Convert tool to convert .bag files to the above formats. You do not necessarily need ...
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Hello Oddzii1, We will handle this issue via a private ticket. Sincerely, Zulkifli
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Hello Oddzii1, Thank you for contacting us. Please share with us the screenshot of the RealSense Viewer. Also, try to downgrade the firmware version to the previous one, does it make any differ...
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Hello Hningaraddi, Thank you for contacting us. Please share with us the log file? In the meantime, there are some discussions on GitHub regarding this issue that you can refer to, #769, #118...
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Hello 1215284331, Thank you for contacting us. Can you elaborate more on what do you mean by quality agreement? What does this entail and what does it need from Intel? For your information, the...
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Hello Tasaki, Thank you for contacting us. Please share the screenshot of the Device Manager with the camera node expanded as shown in the picture below. Meanwhile, please try to connect the ca...
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Hello Shujaat, Thank you for contacting us. To access the camera you need to install the RealSense SDK 2.0, which includes all the drivers that the L515 needs to access the depth streams. You c...
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Hello Seasandwpy, Thank you for contacting us. Please share the screenshot of the device manager while the L515 is plugged in and a screenshot of the RealSense Viewer. Sincerely, Zulkifli Halim