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Order not received

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Amber Gupta
Not sure of others are in same boat - we have ordered a camera with urgency and overnight shipping on Feb 4, but do not see any movement on this order yet in order tracker. Contacted them few times with no response.
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4 comments

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  • MartyX Grover

    Hi Amber Gupta  I will highlight your case to my RealSense colleagues.  Thanks very much for your patience.

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  • MartyX Grover

    Update: I was informed by my colleagues that "this order will be shipped out today".

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  • Amber Gupta

    Thank you MartyX. I also received email that they will ship over weekend.
    I do not see any movement on order status, I am not sure if I am supposed to have a tracking number.

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  • Marty Grover

    I'm pleased to hear that you received a shipping notification.

     

    Instructions on order tracking are included in an email that will be sent to you when your order ships.  You can check the status of your order at any time at the link below.

    https://store.realsenseai.com/sales/guest/form/

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