My L515 is not recognized in device manager

Leettin

August 18, 2021 13:56

Hi guys,

Recently, I bought a RealSense L515. I plug the usb cable in my computer usb 3.0 interface but the Realsense L515 didn't work. I checked the device manager, my device manager doesn't recognize the camera:

I didn't know how to resolve this issue. I hope you can gave me some advise.

Following list is my computer configuration:

OS: Windows 10 professional

CPU: Intel Xeon Gold 5218

Mem: 128G

Maybe, this issue "RealSense L515 is not recognized in device manager – Intel RealSense Help Center" was related to mine, but I couldn't find an answer.

Thanks,

Casper. Lee

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1 comment

Zulkifli Halim

August 19, 2021 02:53
Hello Casper Lee,

Thank you for contacting us.

We are handling this issue via private ticket.

Sincerely,
Zulkifli Halim
Intel Customer Support
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