L515 only recognised as USB 2.1
I've been using a L515 camera, and it has been working fine. However, it will now only connect as a USB 2.1 and not USB 3. It connected as USB 3 for a short time yesterday and then disconnected, and would only connect as USB 2.1. I'm using the original cable that came with the camera, and have tried other USB ports and switching the direction of the USB-C end, and it still doesn't work. I also tested it on another device, and that only detected it as USB 2.1 too. Any suggestions on why this is the case or how to fix it?
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Hello Emma Davey,
Contact Intel RealSense technical support to help troubleshoot the issue. If it has been less than 30 days from the ship date of the camera, you do not need to contact technical support and can return the camera to the place of purchase according to the instructions below:
- If you purchased it from the Intel RealSense Store, please sign in to your account on http://www.intelrealsense.com and go to My Account -> My Orders -> Return or Replace Items or open a ticket here.
- If you did not purchase your Intel RealSense Camera from the Intel Store, contact your distributor for a return.
Regards,
Yu-Chern
Intel Customer Support
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