Windows Server 2019 issue

July 20, 2021 13:35

Hi,

I try to use a D435 on a server using 'Windows Server 2019 Version 1809 (OS build 17763.2061)'.
I'm using 'SDK-Win10-2.47.0.3309'.

When I open 'RealSense Viewer' nothing apperas.
But thanks 'Device Manger', I can see my 'Cameras'.

Any idea?

Comments

3 comments

MartyX Grover

July 20, 2021 14:25
Hi Ahabeillon I do not have access to Windows Server 2019 to test the advice below, so I thank you for your patience.

Do you have access to privacy settings on Windows Server 2019, please? If you do, could you see whether the privacy interface has a Camera category. On Windows 10 it would look like the image below.

If you do have Camera privacy options and there is a setting for allowing apps to access your camera, please ensure that it is set to On so that RealSense softtware applications can make use of the camera.
0

Comment actions Permalink
Ahabeillon

July 20, 2021 14:53
Once again, you've got it right.

Just turn 'ON' the option in 'Cameras privacy settings' and restart the 'Viewer'.

Thank you!
0

Comment actions Permalink
MartyX Grover

July 20, 2021 14:57
You're very welcome - it's great to hear that it worked for you :)
0

Comment actions Permalink

Please sign in to leave a comment.

Comments

Didn't find what you were looking for?