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usb port "over-current condition" when I plug camera in a linux machine

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3 comments

  • Rizvi, Sahira

    Hi,

    We are handling this ticket via private message.

    Regards,

    Sahira 

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  • Yassine Rahrah

    Hi, 

    We are experiencing the same problem with the intel D457 depth camera and the jetson xavier via a USB 3.2 cable.

    Please let me know if you have any further clarification on this matter. 

    Regards,

     

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  • MartyG

    Hi Yassine Rahrah   Could you first try unplugging the micro-sized end of the USB cable from the D457 camera, reversing the connector's orientation and plugging it back into the camera, please (USB-C cables are two-way insertion at the micro-sized end).  Does doing so resolve the error?

     

    If reversing the micro-sized connector does not resolve the error, next please try starting the camera from a cold state and then touching the casing after a few minutes.  If the casing is hot to the touch then this could indicate that there is a problem with the USB cable or the USB port that is causing overheating.

     

    It is also important to use a high-quality USB cable with RealSense cameras.  An inexpensive cable designed for charging or device sync will not be sufficient due to the high volume of data that RealSense cameras can transmit.  The cable should be designed to handle data transfer.

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