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D455 not recognized as connected to USB 3 port.

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Jens Nirme
  • Edited

I have connected my recently bought D455 to a USB 3.1 port of my laptop (ASUS ZenBook Pro Duo), but it is recognized as connected to a USB 2.1. The Realsense viewer is not receiving any streams. It is connected via the orginal cable.

I first connected it to an older laptop, on which it worked, and updated the firmware via the Realsense viewer,

 

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  • MartyX Grover
    • Edited

    Hi Jens Nirme  Does the camera register correctly as USB 3.2 if you perform a reset of the camera in the RealSense Viewer, please?   You can do this by going to the More option near the top of the Viewer side-panel and selecting the Hardware Reset option from its drop-down menu.

     

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  • Jens Nirme

    That worked! Thank you.

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  • MartyX Grover

    Great to hear Jens Nirme - thanks very much for the update!

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