RGB sensor started showing strange lines in images [D435]

• MartyX Grover

  • March 10, 2021 16:34

  Hi Iblanco  As a starting point in investigating your case, could you try resetting the RealSense Viewer settings if you have not done so already, please?  This is a separate process from resetting the camera.

  In the top corner of the Viewer, left-click on the gear-wheel icon and select the Settings option from its drop-down menu.

   

  

   

  The Settings interface will pop up.  Select the General category using the tabs on top of the windoweg.

  Then left-click on the Restore Defaults button (marked as 1 on the image below) and click Apply (2) to complete the reset of the Viewer program.

   

  

   

  Does this make a difference to the image, please?

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• Iblanco

  • March 10, 2021 19:04

  I was going to do what MartyG told me, but when I reconnected the camera to my computer it magically worked fine without doing that. The camera was sitting still on my desk for some days, because of that I'm even more eager to say it's a hardware issue. I will keep updating this post if something similar happens again. 

  Thanks anyway for the detailed and fast response

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• MartyX Grover

  • March 10, 2021 19:07

  That is good news - thanks very much Iblanco for the update!

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