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D435i no frames received after turning off any video source in realsense-viewer

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  • MartyX Grover

    Hi Kirkpennock  If you have activated RGB, depth and the IMU in any order during the same session in the RealSense Viewer then No Frames Received can occur.  Whatever order the stream types are toggled in, activation of the Motion Module is the trigger for the problem occurring if it is encountered.  It is a known issue that has no fix available in the Viewer.   

    The rs-multicam example program that can stream depth, RGB and IMU together when used with D435i or D455 does not experience this issue (the program works wth a single camera attached).

    If it occurs for you in the Viewer, I would recommend only using two stream types (for example, using depth and RGB in one session and using the IMU in a separate session on its own).

    If programming your own application in Python or C++ where depth, RGB and IMU are all activated then two workarounds are either to divide the streams into two pipelines (IMU only on one pipeline and depth & RGB on the other pipeline) or to use callbacks.

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