Realsense viewer wont open for new D415

• Bohou Yang

  • May 19, 2020 08:18
  • Edited

  Hi~ MartyG,

  I download the SDK version : Intel.RealSense.SDK-WIN10-2.33.1.1360 and install in Win10 x64,

  then plugin the D415, I can get the device that showed 415 Depth & RGB,

  

  1.) but click the "Intel RealSense Viewer" icon, it did not work (No shown any new information, always as shown below)

  

  I also have updated the latest driver for Intel(R) HD Graphics 520 in my Notebook (Lenovo X260), but it still did not work (as noted above)

  2.) I try to run the C:\Program Files (x86)\Intel RealSense SDK 2.0\tools\rs-capture,

  the result is still error. No shown any image.

  

  Can you help me to solve these issues?  

  Many thanks~

  0

  Comment actions Permalink
• MartyG

  • May 19, 2020 08:26
  • Edited

  Bohou Yang  When problems occur with applications that make use of OpenGL graphics, such as the RealSense Viewer and rs-capture, the first recommendation is always to try updating the graphics drivers on the computer.  I see that you have done this though.

  A rarer cause of launch problems is if the Windows user folder does not have a Documents folder in it.

  https://support.intelrealsense.com/hc/en-us/community/posts/360034694114-Viewer-start-ISSUE 

  0

  Comment actions Permalink
• Bohou Yang

  • May 19, 2020 09:36

  Hi~,

  I checked the path, I already had the "Documents" folder, but it still did not work.....

  "C:\Users\bohou.yang\Documents"

  0

  Comment actions Permalink
• MartyG

  • May 19, 2020 10:08
  • Edited

  Please check in your privacy settings in Windows 10 settings whether the camera is allowed to access applications.  The setting "Let apps use my camera hardware" should be set to On.

  You can find the Privacy Settings window by typing 'privacy' into the text box at the bottom of your Windows screen, next to the button in the corner where you shut down the PC.

  On the Privacy Settings window, select the 'Camera' option to show the camera privacy settings.

   

  

  0

  Comment actions Permalink
• Bohou Yang

  • May 20, 2020 07:04

  Hi~ MartyG,

  My problem was solved yesterday. I ran the "System restore" to recovery all the win 10 system.  > <

  Maybe some drivers are broken before, now it is ok for me to use the RS Viewer and Depth quality tool.

  Thanks for your information.

  0

  Comment actions Permalink
• MartyG

  • May 20, 2020 07:07

  Great news - thanks for the update!

  0

  Comment actions Permalink

Please sign in to leave a comment.