Can't Connect RealSense D435 to Viewer Software
Hello! I've been trying to connect two RealSense Depth Camera D435s to our computer, with varying levels of success. The computer can always detect the cameras and they are visible in device manager. However, when I try to open Intel RealSense Viewer, it refuses to open. When the cameras are not connected, Viewer opens just fine, but as soon as I connect the camera, Viewer shuts down immediately. (Side note, I also tried Depth Quality Tool, but it hangs on the loading screen forever when the camera is disconnected, and closes immediately when the camera is connected.)
I tried to update the firmware to 5.11.15.0 using the D400 Series DFU Tool for Windows 10, as well as installing the D400 Series UWP Driver v5.1.160.24, but this caused the cameras to stop being detected as D435s and instead as an RS400 and an SR400. (?????) Now, I can connect these two mystery cameras and Viewer will stay open, but Viewer will still not detect the cameras. I am so lost.
I've changed privacy setting so the cameras are able to be used by any app, I've disconnected and reconnected them multiple times (using the packaged cable), and I've tried updating drivers in all manner of ways.
Thank you in advance!
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Problems with opening the Viewer and Depth Quality Tool may be related to an issue with the OpenGL graphics driver on your computer, as these programs use OpenGL to render their graphics. If you update the graphics drivers on your PC then OpenGL should get upgraded automatically if those drivers support OpenGL (which they should do if they are a mainstream driver brand such as Nvidia).
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Hi MartyG,
Thank you for your response! All the drivers were updated, as was OpenGL. The issue ended up being with a USB-to-Ethernet box we were using, so we found a different, workaround solution using a different computer. Thank you for your response, and I apologize to anyone looking for answers to similar issues in the future! :)
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No need to apologize - I'm really glad you found a solution! If you have not seen it already, the EtherSense project may be a useful reference for you.
https://github.com/krejov100/EtherSense
The new FRAMOS D435e industrial camera can also be connected directly to ethernet, cutting out the need for USB.
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