DK-SOC-1SSX-H-Development Kits

HELLO TEAM, I'M WORKING WITH A CUSTOMER HAS REQUESTED ASSISTANCE ON AN ORDER FROM
05/08/23. THE CUSTOMER IS STATING THAT THEY ARE HAVING DIFFICULTY ENABLING
THE 16GB EXTERNAL MEMORY ON THE DEVKIT. THEY EVEN TRIED TO REACH OUT TO
INTEL FOR ASSISTANCE, BUT THEY WOULD NOT RESPOND OR HELP. THE CUSTOMER
ADVISED THE FOLLOWING:


"I am a developer in blackhorse solutions, working with a stratix 10
h-tile devkit, on a critical
Path for a defense program. Our government program manager has assured us
of our entitlement
For tech support.
I need some support for enabling the 16GB external memory on the devkit.
I have used the supplied emif parameters for this board, which has a
P-3200 rated Udimm. The parameters in the provided h-time board are for speed grade
-2666, which
Do not work. I have tried the speed grade -2400 with not change. The emif
controller reports
Calibration failed.
I assume that both these settings should work for the installed micron
memory chip rated for
-3200."