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Depth Camera returning error -29 and out of range.

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Jesse

Hello,

One of my L515 cameras is no longer accepting commands. When plugging in and trying to open in the realsense viewer, I get this error: 

Invalid Value in rs2_set_option(options:0x7f9c50774d30, option:Visual Preset,
value:4):
hwmon command 0x2b( 4 0 0 0 ) failed (response -29= Value out of range)

This same error is returned if I try to give it any depth commands as well. It has never been dropped  and has no damage. I have done a hardware reset and installed the recommended software but the device still wont take any commands regarding the depth camera. The RGB camera and the motion module works fine.

Has anyone else come across this?  Is there a solution to this problem?

Thanks!

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3 comments

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  • Aznie Syaarriehaah

    Hi Jesse,
    Can you try to update the firmware to the latest version? You can download the firmware from here. Also, please try to test the camera on another computer.

    Regards,
    Aznie
    Intel RealSense Customer Support

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  • Jesse

    Hi Aznie,

    I updated the firmware to the latest version and still getting the same error. I also tried the cameras on another computer and it had the same result. It also has 2.1 listed by the USB instead of 3.1  I have two of these cameras and the both worked on this computer for a while. The other camera stills connects fine and says 3.1. I tried numerous cables but no change on this specific camera. 

    What else should I try?

    My Thanks,

    Jesse

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  • Aznie Syaarriehaah

    Hi Jesse, 

    I apologized for the delay in replying to you. 

    Based on your description of the issue, your camera is faulty and should be returned or exchanged.

     

     

    IMPORTANT - READ

    In your issue description to Intel RealSense Store Support write, "I have contacted RealSense technical support and agent Aznie Syaarriehaah​ confirmed that my camera is faulty. The RealSense technical support ticket number is 14588​."

     

    • If you did not purchase the unit from the Intel Store, contact your distributor for a return.

     

    We apologize for the inconvenience this has caused.

     

    Sincerely,

    Aznie​​

    Intel RealSense Customer Support

     

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